I have a client with 19 tickets. On the Ticket panel on side of the Company page, the Tickets display in the order by which they were associated with the record, not by which ones are Open.
This causes a problem. It only shows 5 tickets. Since last month, the client has opened 6 tickets. Some of those have been closed, but the first ticket last month (ticket number 6) is still open, and does not appear in the view of 5.
What would be better is if all OPEN tickets appeared on the side panel. And if that number exceeds 5, then either the number of tickets displayed increaese to the number of open tickets OR there is a flag that says “There are more open tickets, show more” or something to that effect.
Awesome idea! I think that it would be nice to have the OPEN tickets at the top, even if that changes the order by date - once those close, they would go back to the dated order, but while any are open, they would flow to the top.
Color coding OPEN tickets with a subtle green tint or other indicator would be the cherry on top!