Hi,
I’ve created a sequence sent from my Gmail inbox.
But, when people reply I can’t see the replies in hubspot.
I see that it says “contact replied to email” but I can’t read the reply email itself in hubspot.
When I visit the contact’s page, it sais there’s an email reply, but I can’t read it.
How can I see the replies (the content of the reply email) in hubspot? Can I see all replies to a sequence in one place (the actual content of the reply)?
Thanks
Hey @ItayM,
Within the sales sequence you will not be able to see replies there, but on the contact record itself. I’d make sure that you have your filters setup to see these actions:
As for seeing all replies in one place, to my knowledge this isn’t currently possible in HubSpot. Hope that helps!
Hi Chris,
I tried this on one of my contacts and still couldn’t see the email response. Any other solutions you might have for this please?
I also cannot see the e-mails in the Contact record despite enabling all checkboxes indicated here. There is just a note that “[Customer Name] replied to an email and was unenrolled from [Sequence Name]”. Is there another setting I am missing?
Dear Chriss
How can we found all replies to our sent email same as “Email Replies” in the mobile app ?
We are having the same issue…the contact record shows that an email was replied to, but it does not show what the reply actually was.
Also, some contact records show the email from the sequence that we can assume the reply was to (without actually seeing the reply) and some contact records don’t show which email was replied to at all.
I thought that all sequence emails would log the actual reply in the CRM? Why is this not showing?
I am having the same issue here, has there been a soltion for this yet ?
Hi @MilenaRedGR,
Thanks for reaching out to the Community!
As @Bryantworks mentioned, within the sequence, you won’t be able to see replies. Replies can only be viewed on the corresponding contact record.
Best,
Diana
