# View conversation Comments in Ticket Activity

**URL:** <https://community.hubspot.com/t/view-conversation-comments-in-ticket-activity/118708>\
**Category:** HubSpot Ideas\
**Tags:** help-desk, conversations-inbox\
**Created:** [October 18, 2024, 6:25pm UTC](https://community.hubspot.com/t/view-conversation-comments-in-ticket-activity/118708 "2024-10-18T18:25:07Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![KTomochko](https://avatars.discourse-cdn.com/v4/letter/k/b9bd4f/32.png) [@KTomochko](https://community.hubspot.com/u/KTomochko)\
**Post date:** [October 18, 2024, 6:25pm UTC](https://community.hubspot.com/t/view-conversation-comments-in-ticket-activity/118708/1 "2024-10-18T18:25:07Z")

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Our team mostly works within inbox and conversations. Often adding notes or having internal conversations within the conversation comments.  
This creates a significant lack of information when an account manager goes into a ticket to see what happened. They get the back and forth emails but they have to remember to go into the conversation to view any of the internal conversation.  
It would be very beneficial if the conversation comments could be included within the ticket activity.