I’m trying to view the Sales Workspace as other users. I’m a Super Admin with a Sales Pro seat. I was able to do this at my last company and used the feature almost daily. I’m told this is not an option in the “new Sales Workspace experience.”
Only option is to sign in as another user, and that’s only possible with an Enterprise account. Does anyone know if this is true, or if there’s a workaround? Loging in as each member of the sales team seems overly laborious.
Hey @JBradley2,
Thanks for posting in the Community!
I’ve looked into your inquiry, and I came across this knowledge base article which references that to view another user’s sales activities in the updated sales workspace, you’ll need to log in as another HubSpot user. That leads us to this knowldege base article, which does confirm that you would be required to have an Enterprise level account to do so (these requirements are listed at the top of the knowledge base article).
I hope this helps!
Shane, Senior Community Moderator
Hi @JBradley2,
You are right to notice the change. What you used before did exist, but the behavior has changed with the new Sales Workspace.
In the previous version, if you were a Super Admin with a Sales seat, you could switch views and see the workspace as another user directly from the dropdown. That made troubleshooting and training much easier.
With the new Sales Workspace experience, HubSpot has tightened things up. For newer accounts or accounts that have switched to the updated workspace, the “view as user” feature is no longer available in the same way. HubSpot now clearly directs users to “log in as another user” if they want to see that exact experience.
The catch, though, is that the login-as-user feature usually requires enterprise-level permissions. This is why you’re told it’s your only option.
So yes, what you’re hearing is mostly correct. It’s not that you’re missing a setting; it’s that the feature has been limited based on:
That said, there are a few practical ways to navigate through this:
First, check if you can temporarily switch back to the old sales workspace if your account still allows it. Some portals still have this toggle in settings, and it restores the dropdown-based “view as user” behavior.
Second, focus on permissions and filtered views instead of full impersonation. While it’s not a perfect replacement, creating saved views based on owner, team, or pipeline can often get you 70 to 80 percent of the way there when addressing issues.
Third, and most commonly practiced, is what you mentioned (logging in as the user), but doing it selectively instead of all the time. Many teams combine this with screen recordings or quick screen shares from reps to limit constant switching.
The overall change reflects many of HubSpot’s newer updates: features that were once more adaptable are now more closely linked to seats and tiers. The new workspace aims to boost individual productivity, not admin visibility, which is why this feels like a step back from an operations viewpoint.
So you’re not missing anything. This is one of those situations where the product has changed, and the workflow hasn’t quite adjusted yet.
Hope this helps!
Just ran into the same issue and spend quite some time trying to understand what happened.. Very very inconvinient for us RevOps folks.. I really HubSpot will fix that and I don’t have to always go and impersonate a full user profile. 
Thank you for sharing this news. We were trying to figure out why this was no longer available, especially as super admins that have all of the correct settings enabled. This is a very inconvenient change on behalf of HubSpot and I see this as being a huge step back for admins. I honestly can’t see any positives to this change, so I’m curious as to what their reasoning is for making this change.
Quite unfortunate.
Hi there @NThompson11,
Thank you for the feedback! I completely understand the frustration, especially as a super admin who has everything configured correctly. Your concerns are valid, and the best way to make sure our product team hears them directly is by posting in the Ideas Forum.
Sharing your use case and the impact this change has on your workflow gives the team visibility into how this is affecting admins, and other users can upvote it to help prioritize a resolution or reversal. The more detail you can provide about your specific scenario, the better.
Cassie, Community Manager
“Thanks for the detailed explanation — this clears things up a lot 
It definitely makes sense from HubSpot’s product direction, even though it does feel like a step back for admin visibility and troubleshooting. The workaround suggestions (saved views + selective login-as-user) are really helpful in the meantime. Appreciate you breaking it down so clearly!”