# vidoffset problem when retrieving data from a list

**URL:** <https://community.hubspot.com/t/vidoffset-problem-when-retrieving-data-from-a-list/114307>\
**Category:** APIs & Integrations\
**Tags:** contacts\
**Created:** [August 12, 2024, 1:52pm UTC](https://community.hubspot.com/t/vidoffset-problem-when-retrieving-data-from-a-list/114307 "2024-08-12T13:52:06Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Star\_Hub](https://avatars.discourse-cdn.com/v4/letter/s/a3d4f5/32.png) [@Star\_Hub](https://community.hubspot.com/u/Star_Hub)\
**Post date:** [August 12, 2024, 1:52pm UTC](https://community.hubspot.com/t/vidoffset-problem-when-retrieving-data-from-a-list/114307/1 "2024-08-12T13:52:06Z")

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Hello,

My use case is to retrieve data from a list in delta mode.  
For the init, no problem. I save the last vidoffset  
On the other hand, when a data is added to the list, the vidoffset is sometimes smaller than the last vidoffset, before adding the new one.  
Which means that I do not retrieve the new data.  
Have you ever encountered this error? API bug?  
Thank you for your help.  
Kind regards

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [August 13, 2024, 6:53pm UTC](https://community.hubspot.com/t/vidoffset-problem-when-retrieving-data-from-a-list/114307/2 "2024-08-13T18:53:12Z")

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Hey, [@Star\_Hub](https://community.hubspot.com/t5/user/viewprofilepage/user-id/808952) 👋 Thanks for your question.

— have you tried adding a retry mechanism after a slight delay to your retrieval logic? For cases when the offset is lower than expected.

— have you tried running these requests during “off hours”? To reduce the chances of lists being updated while you are making your calls.

Best,

Jaycee