# Videos not working

**URL:** <https://community.hubspot.com/t/videos-not-working/23299>\
**Category:** HubSpot Academy Support\
**Tags:** content-marketing\
**Created:** [July 23, 2020, 12:37pm UTC](https://community.hubspot.com/t/videos-not-working/23299 "2020-07-23T12:37:21Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![StefanaSuba](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stefanasuba/32/30191_2.png) [@StefanaSuba](https://community.hubspot.com/u/StefanaSuba)\
**Post date:** [July 23, 2020, 12:37pm UTC](https://community.hubspot.com/t/videos-not-working/23299/1 "2020-07-23T12:37:21Z")

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Hi!

Video are not orking, they don’t start, they are loading but that’s it. How can I fix this problem ?

Thank you

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**Author:** ![cristinaAW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cristinaaw/32/49774_2.png) [@cristinaAW](https://community.hubspot.com/u/cristinaAW)\
**Post date:** [July 23, 2020, 1:25pm UTC](https://community.hubspot.com/t/videos-not-working/23299/2 "2020-07-23T13:25:36Z")

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Hi @StefanaSuba,

Thanks for reaching out! Would you mind clearing your cache and cookies from all time following these [steps](https://knowledge.hubspot.com/articles/kcs_article/cos-general/how-to-clear-your-browser-cache)? This process refreshes information in your browser and often allows HubSpot to work more smoothly. Additionally can you please try loading the videos in a different browser?

Best,

Cristina

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**Author:** ![NMaghribi](https://avatars.discourse-cdn.com/v4/letter/n/7cd45c/32.png) [@NMaghribi](https://community.hubspot.com/u/NMaghribi)\
**Post date:** [January 30, 2024, 5:23pm UTC](https://community.hubspot.com/t/videos-not-working/23299/3 "2024-01-30T17:23:34Z")

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In our website when we open our video it’s not play in mobile and safari i don’t know please help me to resolve this issue.

> **[Bloomster – Life Skills for Kids & Teens, Ages 9–14](https://bloomster.com)**
>
> Support your child’s growth with a our full SEL curriculum. Fun, engaging activities for kids, tweens & teens to build social emotional skills, confidence.