# Videos not playing, barely loading

**URL:** <https://community.hubspot.com/t/videos-not-playing-barely-loading/102967>\
**Category:** HubSpot Academy Support\
**Created:** [March 20, 2024, 8:45am UTC](https://community.hubspot.com/t/videos-not-playing-barely-loading/102967 "2024-03-20T08:45:25Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![EliskaHronkova](https://avatars.discourse-cdn.com/v4/letter/e/e5b9ba/32.png) [@EliskaHronkova](https://community.hubspot.com/u/EliskaHronkova)\
**Post date:** [March 20, 2024, 8:45am UTC](https://community.hubspot.com/t/videos-not-playing-barely-loading/102967/1 "2024-03-20T08:45:25Z")

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Hello,

I am working on my Macbook and I keep struggling with viewing HubSpot Academy content. It is either stuck at loading or the video is a blackscreen. This seems to be apple specific issue, since on my previous notebook academy worked well. I tried both Chrome and Safari and deleting cache. Any advice?

Thank you.

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**Author:** ![JDalyatHubSpot](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jdalyathubspot/32/19573_2.png) [@JDalyatHubSpot](https://community.hubspot.com/u/JDalyatHubSpot)\
**Post date:** [March 20, 2024, 7:09pm UTC](https://community.hubspot.com/t/videos-not-playing-barely-loading/102967/2 "2024-03-20T19:09:16Z")

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Hey @EliskaHronkova ! Sorry you’re experiencing these loading issues. We don’t see any latency issues on our end. Are you continuing to have a hard time loading content?

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**Author:** ![HLaspinas](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hlaspinas/32/73373_2.png) [@HLaspinas](https://community.hubspot.com/u/HLaspinas)\
**Post date:** [June 25, 2025, 10:43am UTC](https://community.hubspot.com/t/videos-not-playing-barely-loading/102967/3 "2025-06-25T10:43:56Z")

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Hello, we also have the same issue right now, where the video and CTA loads in Chrome and other browsers, but on Safari, it does not. Please advise us how we can go with this?

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**Author:** ![Samt3](https://avatars.discourse-cdn.com/v4/letter/s/3d9bf3/32.png) [@Samt3](https://community.hubspot.com/u/Samt3)\
**Post date:** [March 26, 2024, 3:35pm UTC](https://community.hubspot.com/t/videos-not-playing-barely-loading/102967/4 "2024-03-26T15:35:00Z")

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Same here. Tried everything literally and nothing is working