Hello experts!
I uploaded a video to Hubspot and need to use it in an Intercom email campaign. Intercom does not support video at this time, so I thought I could use an image that links to the video hosted in Hubspot. The problem I’m running into is: On desktop, the video will only download. On mobile, it autoplays. I’d love for this video to open in a new tab and play, like it does on mobile.
Any suggestions / advice would be appreciated!
Hi @AHudson,
Are you linking to the video file directly? If yes, then I think this behavior is entirely up to the browser settings/defaults on the user’s end.
For a workaround, you could either upload the video as an unlisted video on another video platform (YouTube, Vimeo etc.) or upgrade to a paid Vidyard license which lets you create share links. These would not open a file in the users browser and not trigger a download.
Best regards!
Hi @karstenkoehler !
Thank you again for swooping in so quickly!
Here’s what I ended up doing:
I created a Vidyard free account using my Hubspot linked google account info. It recognized I had Hubspot and I was able to access my Hubspot video, and share them for free. Pretty cool!