# Videos aren't loading well **URL:** \ **Category:** HubSpot Academy Support\ **Created:** [September 10, 2017, 3:06am UTC](https://community.hubspot.com/t/videos-arent-loading-well/3282 "2017-09-10T03:06:57Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [September 10, 2017, 3:06am UTC](https://community.hubspot.com/t/videos-arent-loading-well/3282/1 "2017-09-10T03:06:57Z")
Hey, I am watching the academy videos for inboudn marketing & they keep buffering or loading extremely slow. I have cleared my browser cookies & cache & reloaded and all that and I’m on 75mbps download so they should be loading fine - so y’all might wanna check that out. 🙂 ---
**Author:** ![chrisking](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/chrisking/32/19377_2.png) [@chrisking](https://community.hubspot.com/u/chrisking)\ **Post date:** [September 12, 2017, 5:27pm UTC](https://community.hubspot.com/t/videos-arent-loading-well/3282/2 "2017-09-12T17:27:20Z")
Hi there [@Elliottus](https://community.hubspot.com/t5/user/viewprofilepage/user-id/16896)! Our HubSpot Academy courses and certifications contain great videos to further enhance your inbound marketing expertise. However, if you encounter any loading or playback issues while watching these videos, please follow the troubleshooting steps here: - First, try closing your browser, opening it again, and navigating to the page. - If you are still experiencing issues, try clearing your browser cache. If you aren’t sure how to do this, please follow the instructions [here](https://knowledge.hubspot.com/articles/KCS_Article/COS-General/How-to-clear-your-browser-cache). - If you are using adblock, this could potentially prevent videos from playing. Try disabling adblock on your browser and then restarting the browser. - If the video is playing intermittently, decrease the quality by clicking the settings wheel to help it stream faster. - Occasionally, certain plugins will cause video playback errors. Try disabling any enabled plugins one by one. - If none of these work please try loading the videos on another network or off wi-fi on your mobile device. [Here is a related knowledge article to help you out!](https://knowledge.hubspot.com/articles/kcs_article/resources/what-should-i-do-if-hubspot-academy-videos-are-not-playing) ---
**Author:** ![clararey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/clararey/32/28756_2.png) [@clararey](https://community.hubspot.com/u/clararey)\ **Post date:** [September 10, 2019, 11:45pm UTC](https://community.hubspot.com/t/videos-arent-loading-well/3282/3 "2019-09-10T23:45:58Z")
I just wanted to let you know the issue is happening on safari, firefox, chrome and the mobile equivalents of these. Please help! ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [September 19, 2019, 10:18pm UTC](https://community.hubspot.com/t/videos-arent-loading-well/3282/4 "2019-09-19T22:18:28Z")
Hi @clararey, Are you still experiencing this issue? Please let me know and I am happy to assist! Thank you, Jenny ---
**Author:** ![jata97](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jata97/32/102945_2.png) [@jata97](https://community.hubspot.com/u/jata97)\ **Post date:** [November 21, 2019, 11:03pm UTC](https://community.hubspot.com/t/videos-arent-loading-well/3282/5 "2019-11-21T23:03:05Z")
Hello, Jenny, After a couple of days trying to watch your videos, I think the videoplayer seems to be the issue. The tab crashes after a few minutes in. I checked for plugins like Ad blocks and such in both, Firefox and Chrome, as well my internet connection over the course of the days and it is still happening. I have a 30Mbps connection and I’m trying the 480p configuration. This has happened for several days, on different browsers and Internet connections. (First it was 10Mbps, now it’s 30). Maybe you could report this incident to tech so they can get to the bottom of this matter? Appreciate your help. Joe. ---
**Author:** ![cristinaAW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cristinaaw/32/49774_2.png) [@cristinaAW](https://community.hubspot.com/u/cristinaAW)\ **Post date:** [November 22, 2019, 12:09pm UTC](https://community.hubspot.com/t/videos-arent-loading-well/3282/6 "2019-11-22T12:09:04Z")
Hi @jata97, Thank you for reaching out. Is this happening for all academy videos or videos for a specific certification? I ran some tests on our end and I unfortunately could not replicate the issue across any browser. Are you able to provide a screenshot or screen recording of the issue you are experiencing. Would you mind clearing your cache and cookies from all time following these [steps](https://knowledge.hubspot.com/articles/kcs_article/cos-general/how-to-clear-your-browser-cache)? This process refreshes information in your browser and often allows HubSpot to work more smoothly. Thanks! Cristina ---
**Author:** ![mamdouh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mamdouh/32/38459_2.png) [@mamdouh](https://community.hubspot.com/u/mamdouh)\ **Post date:** [September 2, 2021, 10:04pm UTC](https://community.hubspot.com/t/videos-arent-loading-well/3282/7 "2021-09-02T22:04:36Z")
Hi Cristina, I have the same problem (you have trouble watching the video ) and have the screenshot. ![video not playing in hubspot.png](https://d2qpr2jzcazej7.cloudfront.net/original/1X/bfd03d67d1af65ddd3d70a8d61724bd9acccd810.png) ---
**Author:** ![EbarakHossain](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ebarakhossain/32/18191_2.png) [@EbarakHossain](https://community.hubspot.com/u/EbarakHossain)\ **Post date:** [July 10, 2020, 2:34pm UTC](https://community.hubspot.com/t/videos-arent-loading-well/3282/8 "2020-07-10T14:34:00Z")
Tried all your solutions, but in vain - nothing worked. You ought to pay proper attention to this issue. Very frustrating indeed. ---
**Author:** ![cristinaAW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cristinaaw/32/49774_2.png) [@cristinaAW](https://community.hubspot.com/u/cristinaAW)\ **Post date:** [July 24, 2020, 3:51pm UTC](https://community.hubspot.com/t/videos-arent-loading-well/3282/9 "2020-07-24T15:51:03Z")
Hi @EbarakHossain, Thank you for reaching out. I’m sorry to hear that you are still experiencing issues with our videos on your end. At times, issues such as these ones are a bit hard to troubleshoot on our end if we are unable to replicate the issue. We have seen many cases where videos not loading is actually an isolated issue on the user’s end. With that being said, are you able to explain the issue specifically you are experiencing? Are the videos not loading at all or is it a stop and go kind of situation? Best, Cristina ---
**Author:** ![RahmatFauzi](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rahmatfauzi/32/75413_2.png) [@RahmatFauzi](https://community.hubspot.com/u/RahmatFauzi)\ **Post date:** [August 12, 2020, 6:52am UTC](https://community.hubspot.com/t/videos-arent-loading-well/3282/10 "2020-08-12T06:52:13Z")
actually, i have the same promblem. i have followed the suggestion to solve them but in the end, i end up the same circumsctances, it does’t work > * * * > > @chrisking wrote: > > Hi there [@Elliottus](https://community.hubspot.com/t5/user/viewprofilepage/user-id/16896)! > > Our HubSpot Academy courses and certifications contain great videos to further enhance your inbound marketing expertise. However, if you encounter any loading or playback issues while watching these videos, please follow the troubleshooting steps here: > > - First, try closing your browser, opening it again, and navigating to the page. > - If you are still experiencing issues, try clearing your browser cache. If you aren’t sure how to do this, please follow the instructions [here](https://knowledge.hubspot.com/articles/KCS_Article/COS-General/How-to-clear-your-browser-cache). > - If you are using adblock, this could potentially prevent videos from playing. Try disabling adblock on your browser and then restarting the browser. > - If the video is playing intermittently, decrease the quality by clicking the settings wheel to help it stream faster. > - Occasionally, certain plugins will cause video playback errors. Try disabling any enabled plugins one by one. > - If none of these work please try loading the videos on another network or off wi-fi on your mobile device. > > [Here is a related knowledge article to help you out!](https://knowledge.hubspot.com/articles/kcs_article/resources/what-should-i-do-if-hubspot-academy-videos-are-not-playing) > > * * * ---
**Author:** ![KarinW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karinw/32/89259_2.png) [@KarinW](https://community.hubspot.com/u/KarinW)\ **Post date:** [October 17, 2020, 2:14pm UTC](https://community.hubspot.com/t/videos-arent-loading-well/3282/11 "2020-10-17T14:14:50Z")
I am also experiencing this issue. Tried to restart Chrome but still doesn’t work. It was working fine before, but I think from starting and stopping this issue started up. I’m getting this error when I inspect the console. inline-player.ts:37 Unrecognized feature: ‘display-capture’. le @ inline-player.ts:37 inline-player.ts:37 Allow attribute will take precedence over ‘allowfullscreen’. le @ inline-player.ts:37 NVQoyEVUs6CBUyhZxegmg3?disable\_popouts=1&type=inline&color=ff7a59&embed\_button=0&viral\_sharing=0&autoplay=0&play\_button\_color=ff7a59&speed=1&preload=auto&v=4.2.25:1 The resource [https://play.vidyard.com/NVQoyEVUs6CBUyhZxegmg3.jpg?disable\_popouts=1&type=inline&color=ff7a59&embed\_button=0&viral\_sharing=0&autoplay=0&play\_button\_color=ff7a59&speed=1&preload=auto&v=4.2.25](https://play.vidyard.com/NVQoyEVUs6CBUyhZxegmg3.jpg?disable_popouts=1&type=inline&color=ff7a59&embed_button=0&viral_sharing=0&autoplay=0&play_button_color=ff7a59&speed=1&preload=auto&v=4.2.25) was preloaded using link preload but not used within a few seconds from the window’s load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally. 2DevTools failed to load SourceMap: Could not load content for chrome-extension://liecbddmkiiihnedobmlmillhodjkdmb/js/intercom-link-expand-loader.js.map: HTTP error: status code 404, net::ERR\_UNKNOWN\_URL\_SCHEME DevTools failed to load SourceMap: Could not load content for chrome-extension://liecbddmkiiihnedobmlmillhodjkdmb/js/ff-cam-view.js.map: HTTP error: status code 404, net::ERR\_UNKNOWN\_URL\_SCHEME DevTools failed to load SourceMap: Could not load content for chrome-extension://liecbddmkiiihnedobmlmillhodjkdmb/js/content.js.map: HTTP error: status code 404, net::ERR\_UNKNOWN\_URL\_SCHEME ---
**Author:** ![sfiske](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sfiske/32/65477_2.png) [@sfiske](https://community.hubspot.com/u/sfiske)\ **Post date:** [October 20, 2020, 12:52pm UTC](https://community.hubspot.com/t/videos-arent-loading-well/3282/12 "2020-10-20T12:52:02Z")
Hi Karin! Sorry your experiencing issues with our Academy videos. Can you let me know what lesson or course you were going through? And what specific video did you have up when you got that error inspecting the console? Thanks, Stephen ---
**Author:** ![Lerastas](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lerastas/32/64675_2.png) [@Lerastas](https://community.hubspot.com/u/Lerastas)\ **Post date:** [August 29, 2019, 12:29am UTC](https://community.hubspot.com/t/videos-arent-loading-well/3282/13 "2019-08-29T00:29:27Z")
Empty ---
**Author:** ![Weatherhead](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/weatherhead/32/21752_2.png) [@Weatherhead](https://community.hubspot.com/u/Weatherhead)\ **Post date:** [January 13, 2020, 12:33am UTC](https://community.hubspot.com/t/videos-arent-loading-well/3282/14 "2020-01-13T00:33:01Z")
Same issue for me. Nothing to do with connection. Other video sites are loading smoothly. It seems there is something awry with the ‘preloading’ of the videos (i.e. rather than loading the entire video - it only preloads the next 20 seconds). From my end it only preloads like 5-7 seconds - plays them - stops - buffers for 1-2 seconds and starts playing again… ---
**Author:** ![cristinaAW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cristinaaw/32/49774_2.png) [@cristinaAW](https://community.hubspot.com/u/cristinaAW)\ **Post date:** [January 14, 2020, 9:40pm UTC](https://community.hubspot.com/t/videos-arent-loading-well/3282/15 "2020-01-14T21:40:38Z")
Hi @Weatherhead, Thank you for reaching out! I’d be happy to dig into this a bit more for you. Is this happening with all academy videos or just specific ones? Is the issue happening across all browsers for you? Best, Cristina ---
**Author:** ![JenPaz](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenpaz/32/28756_2.png) [@JenPaz](https://community.hubspot.com/u/JenPaz)\ **Post date:** [March 11, 2020, 11:35am UTC](https://community.hubspot.com/t/videos-arent-loading-well/3282/16 "2020-03-11T11:35:25Z")
Hello, I am having this exact same issue. Video only buffers about 5 seconds at a time and then pauses while loading next portion of video. It’s very annoying, taking more than double the time to watch Academy Videos (it’s happened on every video so far in the Content Marketing course). I have already done above mentioned steps and am using Chrome. Any additional suggestions would be appreciated. Thanks! ---
**Author:** ![cristinaAW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cristinaaw/32/49774_2.png) [@cristinaAW](https://community.hubspot.com/u/cristinaAW)\ **Post date:** [March 11, 2020, 4:45pm UTC](https://community.hubspot.com/t/videos-arent-loading-well/3282/17 "2020-03-11T16:45:22Z")
Hi @JenPaz, Thanks for reaching out! Are you experiencing this issue across all browsers or just chrome? Are you able to test the videos using a different networks/wifi? Best, Cristina ---
**Author:** ![JenPaz](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenpaz/32/28756_2.png) [@JenPaz](https://community.hubspot.com/u/JenPaz)\ **Post date:** [March 13, 2020, 12:31am UTC](https://community.hubspot.com/t/videos-arent-loading-well/3282/18 "2020-03-13T00:31:35Z")
All other online videos loading fine. ---
**Author:** ![JenPaz](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenpaz/32/28756_2.png) [@JenPaz](https://community.hubspot.com/u/JenPaz)\ **Post date:** [March 13, 2020, 12:34am UTC](https://community.hubspot.com/t/videos-arent-loading-well/3282/19 "2020-03-13T00:34:31Z")
Yes, have tried on Chrome and Safari and it’s the exact same result. I believe this issue is most likely on your end. ---
**Author:** ![cristinaAW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cristinaaw/32/49774_2.png) [@cristinaAW](https://community.hubspot.com/u/cristinaAW)\ **Post date:** [March 13, 2020, 12:36pm UTC](https://community.hubspot.com/t/videos-arent-loading-well/3282/20 "2020-03-13T12:36:30Z")
Hi @JenPaz, Thank you for clarifying! Hm, I tested all of the videos out on our end and could not replicate the issue unfrotuantely. Are you able to test the videos using a different wifi connection or maybe testing them on your phone using a different network? Best, Cristina [Next page](https://community.hubspot.com/t/videos-arent-loading-well/3282.md?page=2)