# Video Not Playing **URL:** \ **Category:** HubSpot Academy Support\ **Tags:** email-marketing\ **Created:** [March 26, 2021, 5:56am UTC](https://community.hubspot.com/t/video-not-playing/34581 "2021-03-26T05:56:53Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Sayedulislam](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sayedulislam/32/75413_2.png) [@Sayedulislam](https://community.hubspot.com/u/Sayedulislam)\ **Post date:** [March 26, 2021, 5:56am UTC](https://community.hubspot.com/t/video-not-playing/34581/1 "2021-03-26T05:56:53Z")
Please help, I can ![39979iE376B7C4726DCDD0.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/7/b7926b2a86f9da33245de1dfc56a7d77e25695c3.jpeg) Email Marketing Coursenot watching or playing Email Marketing and any another Courses. ---
**Author:** ![JenWeiss](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenweiss/32/93582_2.png) [@JenWeiss](https://community.hubspot.com/u/JenWeiss)\ **Post date:** [March 26, 2021, 12:29pm UTC](https://community.hubspot.com/t/video-not-playing/34581/2 "2021-03-26T12:29:42Z")
Hi @Sayedulislam, Thank you for reaching out to us! I’d be more than happy assist you on this. Do you mind trying to play these videos in an incogintio window? I would like to factor out that you may need to clear you cache and cookies. Also, if you can try this in a different window browser as well. Best, Jennifer W. Academy Specialist ---
**Author:** ![SG11](https://avatars.discourse-cdn.com/v4/letter/s/ee7513/32.png) [@SG11](https://community.hubspot.com/u/SG11)\ **Post date:** [December 21, 2021, 5:51am UTC](https://community.hubspot.com/t/video-not-playing/34581/3 "2021-12-21T05:51:35Z")
I’m experiencing the same issue over the last couple of days. Tried your suggestions, but it still isn’t working on Chrome or Firefox. Videos on other sites and YouTube are playing without any problem. Seems it’s an issue only with videos on here.