# Video does not play

**URL:** <https://community.hubspot.com/t/video-does-not-play/41124>\
**Category:** HubSpot Academy Support\
**Created:** [July 22, 2021, 6:55am UTC](https://community.hubspot.com/t/video-does-not-play/41124 "2021-07-22T06:55:29Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![MPanchal](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mpanchal/32/39641_2.png) [@MPanchal](https://community.hubspot.com/u/MPanchal)\
**Post date:** [July 22, 2021, 6:55am UTC](https://community.hubspot.com/t/video-does-not-play/41124/1 "2021-07-22T06:55:29Z")

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[https://app-eu1.hubspot.com/academy/24883560/tracks/116/intro?hubs\_signup-url=academy.hubspot.com%2Fcertification-overview&lang=en&=undefined&track=116&via=academy-signup](https://app-eu1.hubspot.com/academy/24883560/tracks/116/intro?hubs_signup-url=academy.hubspot.com%2Fcertification-overview&lang=en&=undefined&track=116&via=academy-signup)

This link isnt playing videos .

I cleared he cache, cookies, paused my ad blocker

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<div class="post-metadata">

**Author:** ![AdamLPW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/adamlpw/32/29368_2.png) [@AdamLPW](https://community.hubspot.com/u/AdamLPW)\
**Post date:** [July 22, 2021, 11:22am UTC](https://community.hubspot.com/t/video-does-not-play/41124/2 "2021-07-22T11:22:10Z")

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Hi @MPanchal,

Works perfectly for me. What browser are you using? Is it up-to-date?

First recommendation would be to try an alternative browser (i.e. if you’re using Chrome, try Edge/Firefox, etc.). If it works in a different browser it’s definitely an issue with your first-choice browser.  
These issues are normally resolved by clearing cache, but each provider has their own further guidance. Here’s the guidance for Chrome, for example - [Fix videos and games that won't play - Computer - Google Chrome Help](https://support.google.com/chrome/answer/6138475?hl=en-GB&co=GENIE.Platform%3DDesktop)

Hope this helps.