# Verify property values with contacts

**URL:** <https://community.hubspot.com/t/verify-property-values-with-contacts/26020>\
**Category:** CRM\
**Tags:** contacts\
**Created:** [September 26, 2020, 2:11pm UTC](https://community.hubspot.com/t/verify-property-values-with-contacts/26020 "2020-09-26T14:11:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![MelindaNelson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/melindanelson/32/63303_2.png) [@MelindaNelson](https://community.hubspot.com/u/MelindaNelson)\
**Post date:** [September 26, 2020, 2:11pm UTC](https://community.hubspot.com/t/verify-property-values-with-contacts/26020/1 "2020-09-26T14:11:05Z")

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You can ask your customers to verify their contact information and update incorrect values by using personalization tokens in your emails and including a form link.

In this example, I am verifying email, first name, last name, and phone number.

**Create a form**

- [Create a form](https://knowledge.hubspot.com/forms/create-forms) with a field for each property you want to verify.
- Email needs to be required to make sure the correct contact record is updated.
  - Please note: In the Options tab, if you toggle on **Always create contact for new email address** if the contact submits a new email address, a new contact will be created and the existing contact won’t be updated.

 ![32314i54FA0F8E4BD41860.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/f/bfb9d01a22422dddeb90f67f89eb09352770fde7.png)

**Create an email**

- Create a [one-to-one email](https://knowledge.hubspot.com/email/send-and-reply-to-one-to-one-emails)/[template](https://knowledge.hubspot.com/templates/create-and-send-templates) or [marketing email](https://knowledge.hubspot.com/cos-general/get-started-with-the-marketing-email-tool).
- Add [personalization tokens](https://knowledge.hubspot.com/cos-general/how-to-use-personalization-with-your-content#add-personalization-to-your-content) for each property you want to verify.
- Insert the [share link](https://knowledge.hubspot.com/forms/how-can-i-share-a-hubspot-form-if-im-using-an-external-site#create-a-standalone-form-page) from your form.

![]()

When you send the email to your contacts, if they fill out the form with updated information, properties will automatically be updated.

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<div class="post-metadata">

**Author:** ![Drew\_Cohen](https://avatars.discourse-cdn.com/v4/letter/d/b9e5f3/32.png) [@Drew\_Cohen](https://community.hubspot.com/u/Drew_Cohen)\
**Post date:** [September 22, 2021, 6:09pm UTC](https://community.hubspot.com/t/verify-property-values-with-contacts/26020/2 "2021-09-22T18:09:18Z")

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Love this suggestion, @MelindaNelson. This is a great foundational step folks can take to cleaning up their database hygiene practices, and then they can layer Ops Hub (e.g. Format Data actions) to help standardize the formatting of the values in the CRM.