I’m reaching out to the Hubspot community for help.
I have a situation where our order confirmation and abandoned cart emails are showing the {{ line_item.price}} as NZ where it should be showing in local currency (or not at all). It causes a situation like this, where is says “NZ” in the order summary but “AU” in the Amount. In this example AU is the correct currency.
Hey @ASmith397, thank you for posting in our Community!
First, verify that your eCommerce platform or integration with HubSpot is correctly configured to detect and apply the local currency based on the customer’s location. There might be a setting or customization needed to ensure the right currency code is being passed to the {{ line_item.price }} variable.
To our top experts, @Crystal_Hopper and @Jnix284 do you have any recommendations for @ASmith397 matter?
Thank you,
Pam
Sorry, I do not have experience with the commerce side of things. I hope one of the others can jump in an help.
Without seeing how the transaction details are being pulled into the email programatically, it is hard to identify what’s causing the issue - it looks like the modules are referring to different data points and that’s why you’re seeing different currency types.
