Valid contact email appears bounced and no Unbounce option is available

Smart CRM & Sales Hub CRM
1

Hi HubSpot Community,

I’m using HubSpot Free and I have a contact whose email address appears to be bounced, but I’ve verified that the address is correct and active.

Details:

  • This is the email address: [redacted]

  • I do not see an Unbounce button on the contact record.

  • 2

  • The bounce came from a one-to-one email / CRM email, not a marketing email.

    4

  • I’ve confirmed the recipient can receive email at this address.

Could someone from the Community Team please review whether this address is globally bounced or otherwise suppressed, and advise whether it can be cleared?

Thanks.

2

Hi @TechMBE,

On the free tier, this is unfortunately not possible. Unbouncing contacts is a Marketing Hub Professional+ feature: Send emails to contacts who previously bounced - you would have to upgrade to remove this bounce.

(I’d recommend not sharing email addresses publicly in a forum. cc @CommunityTeam)

Best regards

3

Hey @TechMBE,

Welcome to the Community!

@karstenkoehler, is correct on both fronts here. I’ve sent you a DM to get some more information from you!

Best,

Sam, Community Manager