Hello!
I added for one user in Hubspot - 2 extra emails (Settings - General - Email), besides the email I use for login via Gsuite. These other 2 emails are being connected via Inbox type: IMAP+SMTP. Now I sent a test email to all of these 3 inboxes, and none were logged in the CRM. I aim to use 1 email for 1-to-1 communication only (the email I log in with) and 2 IMAP+SMTP emails for cold outreach via Apollo.io (so no email outreach will be done via Hubspot). I want all the answers that come to these emails will be logged in the CRM. Is it possible? Or maybe I did something wrong?
In the best case I also want to answer these email from one Hubspot interface - is ti possible too?
Now I am using a Free version of CRM Hub, but will be switching to a CRM Starter soon.
Looking forward to your help.
Best,
J
Hi @FollowStart,
Thank you for reaching out to the Community!
First, I’d like to share these resources that might help you:
- Track and log emails with the HubSpot Sales Chrome extension
- Log email replies in the CRM
- Log email in your CRM with the BCC or forwarding address
You might want to use a Team email so that so your team can view, manage, and reply to emails from within the conversations inbox.
I also wanted to invite a couple of subject matter experts to this conversation @SNigam, @Mike_Eastwood and @Crystal_Hopper do you have any suggestions to help @FollowStart, please?
If anybody else has anything to add and/or share, please feel free to join in the conversation 
Thank you and have a nice day!
Best,
Bérangère
Hey @FollowStart I think this might be confusion between logged emails and the HubSpot inbox. I’d definitely recomend having a read over the articles BérangèreL has shared as they’ll help with insight into this. The TL;DR for these however is:
Logged emails : 1:1 emails, these needs to be initiated through a sent email logged to the CRM. You would need to email a contact first and log the email. Then their replies will be logged to the contact record.
Email Inbox : A HubSpot interface that will display and manage all emails sent to a specific email address.
The 1:1 logged emails will not automatically create contacts for and log all emails sent to an email address. There would need to be an email logged first. The conversations inbox however will log everything that is sent to an email address. There’s no middle ground with these.