Hi @LNitti ,
HubSpot doesn’t automatically update meeting outcomes when a customer cancels, so if you’re using meetings as part of your health score, some extra steps are needed.
Here are a few ways to handle it:
1. Manual Update (for now) - Train your team to manually set the meeting outcome to “Cancelled.” This is currently the only native way for HubSpot to recognize the change.
2. Use Custom Properties and Workflows - Create number fields like “Meetings Attended” and “Meetings Cancelled”. Then use workflows to update those fields based on meeting outcomes. You can feed these into your health score logic.
3. Automate with Third-Party Tools - If you’re using Google or Outlook calendars, tools like Zapier or Make can detect canceled meetings and update HubSpot automatically.
A few helpful resources:
https://blog.origin63.com/how-to-set-up-hubspot-health-scores-step-by-step