# using hubspot custom properties with make.com

**URL:** <https://community.hubspot.com/t/using-hubspot-custom-properties-with-make-com/121438>\
**Category:** Marketplace Apps\
**Tags:** starter\
**Created:** [November 26, 2024, 9:46pm UTC](https://community.hubspot.com/t/using-hubspot-custom-properties-with-make-com/121438 "2024-11-26T21:46:19Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![AdamRooney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/adamrooney/32/204514_2.png) [@AdamRooney](https://community.hubspot.com/u/AdamRooney)\
**Post date:** [November 26, 2024, 9:46pm UTC](https://community.hubspot.com/t/using-hubspot-custom-properties-with-make-com/121438/1 "2024-11-26T21:46:19Z")

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I am trying to build some automation using [make.com](http://make.com) to pre-populate custom properties within the contact record. The custom properties I have created are not appearing as available for mapping from the [make.com](http://make.com) scenario builder.

So, are custom properties not eligible for this integration when using the hubspot starter edition?

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**Author:** ![ScottPennwood](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/scottpennwood/32/52093_2.png) [@ScottPennwood](https://community.hubspot.com/u/ScottPennwood)\
**Post date:** [November 26, 2024, 10:57pm UTC](https://community.hubspot.com/t/using-hubspot-custom-properties-with-make-com/121438/2 "2024-11-26T22:57:29Z")

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Hi @AdamRooney,

Please forgive the super-basic questions:

- How long did you wait for the custom properties to appear?

- Have you tried re-authenticating?

For the first question, it’s possible that it just takes a little time to appear correctly.

For the second question.. well, it’s an age-old trope to ask have you tried turning it off and on again, but it often works!

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<div class="post-metadata">

**Author:** ![AdamRooney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/adamrooney/32/204514_2.png) [@AdamRooney](https://community.hubspot.com/u/AdamRooney)\
**Post date:** [November 26, 2024, 11:57pm UTC](https://community.hubspot.com/t/using-hubspot-custom-properties-with-make-com/121438/3 "2024-11-26T23:57:42Z")

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The custom property was created 24-72 hours ago.  
The custom property was in a new custom group. When I moved the property  
back into the contact information group [make.com](http://make.com) was able to find it.  
So I guess the question is more about custom groups? Is there a way to get  
[make.com](http://make.com) to see properties in custom groups within the contact object?

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<div class="post-metadata">

**Author:** ![franksteiner79](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franksteiner79/32/34443_2.png) [@franksteiner79](https://community.hubspot.com/u/franksteiner79)\
**Post date:** [November 27, 2024, 5:20am UTC](https://community.hubspot.com/t/using-hubspot-custom-properties-with-make-com/121438/4 "2024-11-27T05:20:26Z")

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Hi @AdamRooney

Have you checked with [make.com](http://make.com) of there are any restrictions? From my experience it is not uncommon that depending on your subscription tier (with your integrator and/or HubSpot) only some and not all data can by synced/updated.