# Using custom label for email send in workflow **URL:** \ **Category:** Lists, Lead Scoring & Workflows\ **Tags:** workflows\ **Created:** [December 18, 2025, 8:24am UTC](https://community.hubspot.com/t/using-custom-label-for-email-send-in-workflow/144212 "2025-12-18T08:24:44Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![DMagnusson](https://avatars.discourse-cdn.com/v4/letter/d/9f8e36/32.png) [@DMagnusson](https://community.hubspot.com/u/DMagnusson)\ **Post date:** [December 18, 2025, 8:24am UTC](https://community.hubspot.com/t/using-custom-label-for-email-send-in-workflow/144212/1 "2025-12-18T08:24:44Z")
Hi, I’ve created a dealbased workflow that automatically send out an email to the main onboarding contact which is set as the primary contact of a closed deal. Now i’ve created a new custom label to make it more clear and to not use the **Primary Contact** label. However since i last created this workflow there must have been a change as i can no longer choose to send email to associated contacts based on label. Im looking for an alternative way to do this. As seen in the picture below. The goal is to just send to one contact marked with Onboarding Email Contact. ![DMagnusson_1-1766046242861.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/0/04572df2802c2943ec286e384cbbe0f701862c7d.png) Help is much appreciated. ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [December 18, 2025, 8:26am UTC](https://community.hubspot.com/t/using-custom-label-for-email-send-in-workflow/144212/2 "2025-12-18T08:26:50Z")
Hi @DMagnusson, Is this a live workflow? Have you tried creating the workflow action from scratch and choosing Onboarding Email Contact for this newly created action? Best regards ---
**Author:** ![DMagnusson](https://avatars.discourse-cdn.com/v4/letter/d/9f8e36/32.png) [@DMagnusson](https://community.hubspot.com/u/DMagnusson)\ **Post date:** [December 18, 2025, 8:31am UTC](https://community.hubspot.com/t/using-custom-label-for-email-send-in-workflow/144212/3 "2025-12-18T08:31:34Z")
Hi, Yes this workflow is live. I cloned the workflow to play around with an off one and there i tried to create a new action with the same result. ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [December 18, 2025, 8:42am UTC](https://community.hubspot.com/t/using-custom-label-for-email-send-in-workflow/144212/4 "2025-12-18T08:42:11Z")
@DMagnusson is the screenshot you shared what you see when you create the action from scratch? ---
**Author:** ![DMagnusson](https://avatars.discourse-cdn.com/v4/letter/d/9f8e36/32.png) [@DMagnusson](https://community.hubspot.com/u/DMagnusson)\ **Post date:** [December 18, 2025, 8:57am UTC](https://community.hubspot.com/t/using-custom-label-for-email-send-in-workflow/144212/5 "2025-12-18T08:57:17Z")
![DMagnusson_0-1766048191812.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/e/2/e27528c269a494e4401a904411b460e9ea7541f0.png) It looks like that followed by this one: ![DMagnusson_1-1766048217722.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/9/1/91bc68fc9d3a409a37068fc4a2bac6e108e7062c.png) ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [December 18, 2025, 8:58am UTC](https://community.hubspot.com/t/using-custom-label-for-email-send-in-workflow/144212/6 "2025-12-18T08:58:14Z")
@DMagnusson what happens when you click the X on “All associated contacts X”? ---
**Author:** ![DMagnusson](https://avatars.discourse-cdn.com/v4/letter/d/9f8e36/32.png) [@DMagnusson](https://community.hubspot.com/u/DMagnusson)\ **Post date:** [December 18, 2025, 9:02am UTC](https://community.hubspot.com/t/using-custom-label-for-email-send-in-workflow/144212/7 "2025-12-18T09:02:13Z")
![DMagnusson_0-1766048400462.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/7/c/7cfb07f3b6ee79ce8eeb7b1a24bdc06d891bbce7.png) Then all associated contacts is the only option available. So in the live one: ![DMagnusson_1-1766048482529.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/f/1f04ecb8e4df689b800e8b79a181366a1d67ab07.png) If i press to remove Primary Contact i cannot add that option again. ![DMagnusson_2-1766048525060.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/0/0ee45b10bd2caa205cb3289ad320f3e9ebbcfdf3.png) ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [December 18, 2025, 9:04am UTC](https://community.hubspot.com/t/using-custom-label-for-email-send-in-workflow/144212/8 "2025-12-18T09:04:09Z")
@DMagnusson in the last screenshot, is there a tool tip you’re seeing when you hover your mouse over “Onboarding Email Contact”? ---
**Author:** ![DMagnusson](https://avatars.discourse-cdn.com/v4/letter/d/9f8e36/32.png) [@DMagnusson](https://community.hubspot.com/u/DMagnusson)\ **Post date:** [December 18, 2025, 10:05am UTC](https://community.hubspot.com/t/using-custom-label-for-email-send-in-workflow/144212/9 "2025-12-18T10:05:23Z")
Yes, “Custom labels aren’t available for this association”. Which is the same for Primary contact which are not a custom one. I believe there must’ve been a change as this option was available before. Or is this an error? ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/1/d1eaa9688889adc229e54edf7be845a57c38db0e.png) ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [December 18, 2025, 10:09am UTC](https://community.hubspot.com/t/using-custom-label-for-email-send-in-workflow/144212/10 "2025-12-18T10:09:00Z")
@DMagnusson could you please check if the tool tip is the same when “All associated contacts” is unchecked? If yes, I’d simply log a support ticket directly in-app via chat or email. ---
**Author:** ![DMagnusson](https://avatars.discourse-cdn.com/v4/letter/d/9f8e36/32.png) [@DMagnusson](https://community.hubspot.com/u/DMagnusson)\ **Post date:** [December 18, 2025, 10:12am UTC](https://community.hubspot.com/t/using-custom-label-for-email-send-in-workflow/144212/11 "2025-12-18T10:12:45Z")
Yes it is the same. I’ll go ahead and create a support ticket. Thank you. ![DMagnusson_0-1766052723517.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/a/0aac21709110164dbe0bca16f99f3d5b119206ad.png) ---
**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\ **Post date:** [December 18, 2025, 9:11pm UTC](https://community.hubspot.com/t/using-custom-label-for-email-send-in-workflow/144212/12 "2025-12-18T21:11:18Z")
Hello @DMagnusson and @karstenkoehler Thank you both for working together on this! It’s great to see this level of collaboration in the Community. @DMagnusson, thank you for the thorough details. Now that you’re working with Support for a resolution, feel free to drop any steps you found helpful. It’s always great to have a clear path forward documented for the rest of the Community! Thank you! Sam, Community Manager ---
**Author:** ![DMagnusson](https://avatars.discourse-cdn.com/v4/letter/d/9f8e36/32.png) [@DMagnusson](https://community.hubspot.com/u/DMagnusson)\ **Post date:** [December 22, 2025, 9:07am UTC](https://community.hubspot.com/t/using-custom-label-for-email-send-in-workflow/144212/13 "2025-12-22T09:07:04Z")
Hi again! This issue has now been resolved by Hubspot. The association labels are now working correctly. No changes done on our end.