# Users losing sudden access **URL:** \ **Category:** Account & Settings\ **Tags:** tos, enterprise\ **Created:** [February 19, 2025, 5:36pm UTC](https://community.hubspot.com/t/users-losing-sudden-access/126406 "2025-02-19T17:36:07Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![HanzWil](https://avatars.discourse-cdn.com/v4/letter/h/6f9a4e/32.png) [@HanzWil](https://community.hubspot.com/u/HanzWil)\ **Post date:** [February 19, 2025, 5:36pm UTC](https://community.hubspot.com/t/users-losing-sudden-access/126406/1 "2025-02-19T17:36:07Z")
We have noticed that suddenly users have lost access to Hubspot to edit things. Although promised in all communication nothing would change, only half of my users now has a core seat. The rest has been put on view only. Still trying to resolve this with our new customer succes manager. But so far no understanding our empathy. We have a contract for 3 years and this is clearly a breach of it, since our current contract shows no user limit or user license agreement. This is a great way to lose your customers Hubspot! Bravo! ---
**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\ **Post date:** [February 19, 2025, 10:46pm UTC](https://community.hubspot.com/t/users-losing-sudden-access/126406/2 "2025-02-19T22:46:24Z")
Hey @HanzWil, thank you for posting in our Community! I can understand how this situation must be. To help resolve this, could you check if any specific permissions were changed or if there was a downgrade in user roles? It would also be helpful to get a specific example of what was lost (editing access, features, etc.). You can DM me by clicking on my profile\> message. This information could help in finding a clearer solution, I would also recommend to please continue working with your CSM on this case. Kindly, Pam