Users list not showing first name and last name

Smart CRM & Sales Hub Account & Settings
1

Hi,

Strange issue is happening on our Hubspot Users list (image below).

In our Hubspot account we added the users only with the email address. Yesterday I ran API script to update the users last names and first names that were missing through:

/settings/v3/users/{firstName:'X',lastName:'Y'}

endpoint. It worked, the users under the preferences tab now have the missing last name and first name, but the strange thing is those values aren’t displayed on the Users list, even if I use the Hubspot UI to change them and save they aren’t shown why ? Also the list below is filtered by entries where “last name is unknown” but when I open the user entry under preferences it has a value.

unknown-last-name-filter-and-preferences.png
unknown-last-name-filter-and-preferences.png1071×1428 140 KB

2

Hey, @lazevedo :waving_hand: Thanks for your post. Can you report this via the Developer Feedback form, please? Please note this isn’t a direct support form, but it is the best way to get dev-related issues and feedback to the correct folks. I’ll run a quick test on my end as well. Talk soon! — Jaycee

3

Thanks, I’ve submitted on last friday the issue through the form on Friday, will I get a reply ?

4

Hey, @lazevedo. The form gets reviewed internally. While it mentions it’s not direct support (so no personal replies), they do address issues that are reported. Thanks for taking the time to submit it! — Jaycee