# User Ticket Permissions

**URL:** <https://community.hubspot.com/t/user-ticket-permissions/79966>\
**Category:** Tickets & Conversations\
**Tags:** professional\
**Created:** [April 25, 2023, 4:58am UTC](https://community.hubspot.com/t/user-ticket-permissions/79966 "2023-04-25T04:58:29Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![CBlake3](https://avatars.discourse-cdn.com/v4/letter/c/b9e5f3/32.png) [@CBlake3](https://community.hubspot.com/u/CBlake3)\
**Post date:** [April 25, 2023, 4:58am UTC](https://community.hubspot.com/t/user-ticket-permissions/79966/1 "2023-04-25T04:58:29Z")

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I am looking to create a profile for a third party to access some of our support tickets. I can reduce their access to all other records, but I only want them to be able to see Tickets that are at a certain stage in our Pipeline. Is this possible?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [April 25, 2023, 5:05am UTC](https://community.hubspot.com/t/user-ticket-permissions/79966/2 "2023-04-25T05:05:49Z")

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Hi @CBlake3,

I would approach this by setting setting the ticket access of these users to team-only and then using a workflow that assigns or rotates these tickets among the users of this team – but only once tickets enter pipeline stage you mentioned.

I don’t think there’s another way that would let you specify permissions directly for a pipeline stage, it would have to be via ticket ownership.

Best regards!