# User personal email

**URL:** <https://community.hubspot.com/t/user-personal-email/95299>\
**Category:** Account & Settings\
**Tags:** free\
**Created:** [December 4, 2023, 10:45am UTC](https://community.hubspot.com/t/user-personal-email/95299 "2023-12-04T10:45:34Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![KAdamec](https://avatars.discourse-cdn.com/v4/letter/k/e79b87/32.png) [@KAdamec](https://community.hubspot.com/u/KAdamec)\
**Post date:** [December 4, 2023, 10:45am UTC](https://community.hubspot.com/t/user-personal-email/95299/1 "2023-12-04T10:45:34Z")

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Hi.

I have two users connected to our account with the same access. Unfortunately, one of them is not able to connect to the personal email address. All set up seems to be ok. How can we do it so she can send emails to the contacts from her address? Thanks a lot. Katarina.

 ![karstenkoehler_1-1701169108644.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/b/bb697b00bdf852ea376982c045d2e504ec4bd6d7.png)

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [December 4, 2023, 10:49am UTC](https://community.hubspot.com/t/user-personal-email/95299/2 "2023-12-04T10:49:30Z")

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Hi @KAdamec,

> * * *
> 
> @KAdamec wrote:
> 
> Unfortunately, one of them is not able to connect to the personal email address.
> 
> * * *

Could you specify what exactly isn’t working? Which of these steps is she getting stuck at? [Connect your personal email](https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-hubspot)

Best,

Karsten

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**Author:** ![KAdamec](https://avatars.discourse-cdn.com/v4/letter/k/e79b87/32.png) [@KAdamec](https://community.hubspot.com/u/KAdamec)\
**Post date:** [December 4, 2023, 7:35pm UTC](https://community.hubspot.com/t/user-personal-email/95299/3 "2023-12-04T19:35:37Z")

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Hi Karsten,  
She has problem with this: Connect a personal email account to HubSpot to send one-to-one emails \<\>.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [December 4, 2023, 7:43pm UTC](https://community.hubspot.com/t/user-personal-email/95299/4 "2023-12-04T19:43:20Z")

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Hi @KAdamec,

That’s not a step from the instructions I shared with you (?)

Which step exactly is she getting stuck at?

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**Author:** ![KAdamec](https://avatars.discourse-cdn.com/v4/letter/k/e79b87/32.png) [@KAdamec](https://community.hubspot.com/u/KAdamec)\
**Post date:** [December 5, 2023, 9:46am UTC](https://community.hubspot.com/t/user-personal-email/95299/5 "2023-12-05T09:46:49Z")

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Hi.  
The problem is that it shows she doesn’t have access, but I gave her all the necessary access; she even has more rights than the person that doesn’t have a problem to connect the personal email.

 ![Screenshot 2023-12-05 at 10.38.35.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/0/00ff8672732bbcc77d6e7c110d5a5e665876aa8a.jpeg)

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [December 5, 2023, 9:48am UTC](https://community.hubspot.com/t/user-personal-email/95299/6 "2023-12-05T09:48:49Z")

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Hi @KAdamec,

The screenshot at the beginning of the thread is from myself, I assume you copied this from another forum conversation.

Can you please share a screenshot of this permission toggled for your user?