# User not receiving welcome email

**URL:** <https://community.hubspot.com/t/user-not-receiving-welcome-email/21861>\
**Category:** Account & Settings\
**Tags:** crm\
**Created:** [June 18, 2020, 9:27pm UTC](https://community.hubspot.com/t/user-not-receiving-welcome-email/21861 "2020-06-18T21:27:53Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![carlyejowens](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/carlyejowens/32/77566_2.png) [@carlyejowens](https://community.hubspot.com/u/carlyejowens)\
**Post date:** [June 18, 2020, 9:27pm UTC](https://community.hubspot.com/t/user-not-receiving-welcome-email/21861/1 "2020-06-18T21:27:53Z")

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Could you unbounce the email for x?

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**Author:** ![jieyintan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jieyintan/32/29368_2.png) [@jieyintan](https://community.hubspot.com/u/jieyintan)\
**Post date:** [June 19, 2020, 7:52am UTC](https://community.hubspot.com/t/user-not-receiving-welcome-email/21861/2 "2020-06-19T07:52:21Z")

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Hi @carlyejowens

Definitely! I’ve done that for you. 🙂

Let me know if that works now!

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**Author:** ![carlyejowens](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/carlyejowens/32/77566_2.png) [@carlyejowens](https://community.hubspot.com/u/carlyejowens)\
**Post date:** [June 19, 2020, 7:12pm UTC](https://community.hubspot.com/t/user-not-receiving-welcome-email/21861/3 "2020-06-19T19:12:44Z")

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Perfect. Thank you!

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**Author:** ![NuetAquavit](https://avatars.discourse-cdn.com/v4/letter/n/3be4f8/32.png) [@NuetAquavit](https://community.hubspot.com/u/NuetAquavit)\
**Post date:** [March 24, 2023, 3:18pm UTC](https://community.hubspot.com/t/user-not-receiving-welcome-email/21861/4 "2023-03-24T15:18:43Z")

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Hi there. I have a new colleague who does not receive the welcome email. He may be blocked by Hubspot. What do I do?

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**Author:** ![MiaSrebrnjak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/miasrebrnjak/32/10_2.png) [@MiaSrebrnjak](https://community.hubspot.com/u/MiaSrebrnjak)\
**Post date:** [March 28, 2023, 12:13pm UTC](https://community.hubspot.com/t/user-not-receiving-welcome-email/21861/5 "2023-03-28T12:13:34Z")

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Hi @NuetAquavit,

My colleague has told me that you’re looking for assistance with this! I’ll reach out via DM with next steps!

Cheers  
Mia, Community Team

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**Author:** ![Carnic](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/carnic/32/22307_2.png) [@Carnic](https://community.hubspot.com/u/Carnic)\
**Post date:** [January 5, 2021, 6:06am UTC](https://community.hubspot.com/t/user-not-receiving-welcome-email/21861/6 "2021-01-05T06:06:23Z")

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Could you unbounce the email for cx

the user not getting the invite/welcome mail. Please do the needful.

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**Author:** ![sharonlicari](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sharonlicari/32/101479_2.png) [@sharonlicari](https://community.hubspot.com/u/sharonlicari)\
**Post date:** [January 5, 2021, 11:46am UTC](https://community.hubspot.com/t/user-not-receiving-welcome-email/21861/7 "2021-01-05T11:46:36Z")

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Hey @Carnic

Could you please confirm your HubID?

Thanks

Sharon