Hello, One of our users is unable to log in because their email address is hard-bounced in our system, preventing them from receiving the login verification codes. I am a Super Admin in our portal, and I attempted to unbounce the user via “Users & Teams”. However, the action fails, and the browser console throws the following API error: { “type”: “internalError”, “internalError”: { “type”: “AUTHORIZATION_ERROR”, “message”: “Not Authorized”, “chirpErrorType”: “NOT_AUTHORIZED” } } Since we are on a Free Account, we cannot bypass this server-side restriction or submit a standard support ticket. Could a HubSpot Community Moderator or Admin please manually remove this user’s email from the internal suppression/bounce list? I can provide our Portal ID and the affected user’s email address via private message. Thank you!
Hey @BrunoRicci,
Welcome back!
Sorry hear that your colleague is having trouble logging in there. Feel free to DM me their email address and Portal ID and gladly take a look for you!
Looking forward to your response!
Sam, Community Manager