Hi @MVella5,
I would like to apologize for the frustration, data issues, and business impact this has caused.
I understand how frustrating this can be.
Thank you so much @karstenkoehler for your help and time on this! 
It seems that you lost access to your account.
For information, this is a public space, so to protect your data, please don’t share any confidential or sensitive data.
If you still need help, can you please submit the form at the bottom of this article to see if you can recover your account data.
Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 
Thanks and have a great day!
Best,
Bérangère