# User Accounts

**URL:** <https://community.hubspot.com/t/user-accounts/42092>\
**Category:** Knowledge Base Tool\
**Tags:** content\
**Created:** [August 10, 2021, 3:33pm UTC](https://community.hubspot.com/t/user-accounts/42092 "2021-08-10T15:33:36Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![MKhan6](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mkhan6/32/77566_2.png) [@MKhan6](https://community.hubspot.com/u/MKhan6)\
**Post date:** [August 10, 2021, 3:33pm UTC](https://community.hubspot.com/t/user-accounts/42092/1 "2021-08-10T15:33:36Z")

</div>

If I add a Hubspot KB to my website how would the sign-on process work for the users?

Will it be single sign-on or seperate from user account?

I need more detail in regards to user accounts.

---

<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [August 10, 2021, 5:59pm UTC](https://community.hubspot.com/t/user-accounts/42092/2 "2021-08-10T17:59:35Z")

</div>

Hi @MKhan6,

By default, knowledge base articles don’t require a registration or sign-in. There is a Service Hub Professional or Enterprise or CMS Hub Enterprise feature for this however: [Require member registration to access private content](https://knowledge.hubspot.com/website-pages/require-member-registration-to-access-private-content)

Membership registration functionalities would include a registration email to selected contacts and a password set-up process – no single sign-on.

Single sign-on is only available for users of your HubSpot portal, not external contacts accessing the knowledge base: [Set up single sign-on (SSO)](https://knowledge.hubspot.com/account/can-i-use-single-sign-on-sso-with-hubspot)

Let me know if you have follow-up questions!

---

<div class="post-metadata">

**Author:** ![MPelamonia](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mpelamonia/32/68400_2.png) [@MPelamonia](https://community.hubspot.com/u/MPelamonia)\
**Post date:** [October 12, 2021, 10:24am UTC](https://community.hubspot.com/t/user-accounts/42092/3 "2021-10-12T10:24:03Z")

</div>

Hi @karstenkoehler ,

I’m also looking into restricting certain articles within our Knowledge Base. But it seems a bit odd to ask our users to set up a password if they already have an account.  
Can we set the restricted articles based on the Visitor identification we’ve already set up to recognise them in our chats?  
Hope to hear from you!