# Use Shift + Enter to send a message through Chat Support

**URL:** <https://community.hubspot.com/t/use-shift-enter-to-send-a-message-through-chat-support/125405>\
**Category:** HubSpot Ideas\
**Tags:** help-resources\
**Created:** [February 4, 2025, 6:45pm UTC](https://community.hubspot.com/t/use-shift-enter-to-send-a-message-through-chat-support/125405 "2025-02-04T18:45:07Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![IsaiahSynkwise](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/isaiahsynkwise/32/68613_2.png) [@IsaiahSynkwise](https://community.hubspot.com/u/IsaiahSynkwise)\
**Post date:** [February 4, 2025, 6:45pm UTC](https://community.hubspot.com/t/use-shift-enter-to-send-a-message-through-chat-support/125405/1 "2025-02-04T18:45:07Z")

</div>

It’s very annoying when you click Enter, thinking you are going to go down one line but then you end up sending an unfinished message. Can we have a setting to allow us to decide how we want to use the “Enter” button?

 ![enter shift 2.PNG](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/7/37d22d18d67ab474f3b6b14076c9863d49407982.png)

 ![enter shift.PNG](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/c/1c08d4e11c39c171ad4b35179e0def88c4b23116.png)