Yes! Just came looking for this exact idea to enhance our website personalization and chat experience, especially for known Contacts and Customers. Great to see that it’s being reviewed, but any updates on this Hubspot?
The welcome message is the most important one to personalize in order to get people to start interacting with the chat. With personalization we could make that message more relevant and increase conversion rates. All other chatbot tools I know do this.
So Hubspot, do you have any plans to allow personalization in the welcome message?
Hola!! sería muy interesante contar contar con identificación en los chat web, y que cada vez que un usuario ingresa a la página el bot identifique sus datos, y no le solicite otra vez la misma información.
The lack of this feature makes hubspot chat all but useless for ABM targeting. Adding personalization tokens to the welcome message would make me consider dropping Drift.
Hi everyone!
This idea’s status has changed from ‘Being Reviewed’ to ‘Idea Submitted’. This change is due to our improvement project to update our Ideas Forum statuses in order to provide better transparency into how we are listening to your feedback.
“Idea Submitted” means that our product teams are aware of this feedback and are monitoring the need for this feature alongside other inputs that determine their priorities & roadmap.
For more details about the statuses we use on the Ideas Forum & what they mean, you can read this community post here.