Is there also a date for when the new CBE will be integrated into Scoring properties?
+1 Despite being a very good feature with a lot of potentials, right now, we can’t do a lot of things.
+1
@MeganLegge is there an update on the timeline for this?
We also need the ability to update a Contact Property based on CBE. For example, my CS team needs the ability to see the last time someone logged in or took an action on our platform.
we need this desperate, we can not make good workflow without this.
Hi Everyone!
My name is Sierra Howard and I’m also a Product Manager on the Automation/Workflows team.
Thank you all for your feedback! We’ve implemented the ability to trigger Custom Behavioral Events as a workflow trigger AND workflows based on event triggers. So instead of initially creating a trigger from a list of objects/property triggers, you will be able to trigger when an event happens. One of the events included is “property value changed” but not specifically for “updated in last X days”. It happens at the time of the property change. For example, when a contact’s city is updated to Boston vs contact city is equal to Boston. My hope is that this is a solution to what you’re needing!
The next step is to get some beta testers to test it out in private beta before we release it more broadly. If you’re interested in participating in the beta, please fill out this form. We will then give you access within 36 business hours of you submitting the form, but may not let you know once we’ve given you access so be sure to check in your portal. You will see the beta banner when you go to set up a workflow trigger. There’s more information in the form, but looking forward to getting your feedback and making this available to everyone.
Also here is the KB article for event triggers specifically: Set event enrollment triggers We will create a separate KB for CBE triggers but if you have any questions or feedback, please use this feedback form.
As always, thanks for your feedback and your help!
Sierra
@SierraHoward thanks for the update…does this new functionality also allow us to take advantage of data passed into the custom behavioral event within the workflow?
Why is the new custom behavioral event not already available as a contact-based workflow trigger, while the legacy behavioral event is? Hubspot docs push for users to use the “new” CBE (approaching two years old now?), but this seems like a significant limitation for tracking user engagement.
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