Same issue here and having to copy properties back to the ticket object in order to add them to emails.
Our challenge is that we have a 1:many relationship from ticket: custom object, and ideally, don’t know how many (likely <10) associations, so would have to create 10x additional properties and copy each every time, even if blank.
Anyone know if these properties can be aggregated into a string and then copied? Open to suggestions.
/Dave