Urgent help recovering HubSpot Academy certifications from inactive email account

Academy
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1

Hello HubSpot Academy team,

I’m requesting help recovering access to two HubSpot Academy certifications that appear to be linked to an old email account I may no longer have access to. I’d like to have them linked to my current HubSpot Academy account so I can refresh or renew them.

Certifications:

  • Digital Marketing — issued Nov 2023, expired Dec 2024
    Credential ID: bd0f48577568453083ce7c22d429cfae
  • Social Media Marketing — issued Nov 2023, expires Dec 2025
    Credential ID: adc010124e954abd84489e20c0dc8719

I can provide screenshots, possible email addresses used at the time, and any ownership verification required through a private method.

This is somewhat urgent, as I’m currently in a credential renewal sprint and would like to refresh these certifications as soon as possible.

Thank you for your help.

3

Hi @Taznina and thanks for reaching out to the HubSpot Community!

To start with, I’d like to share this article that might help: Recover your inactive HubSpot account .

To transfer your Academy certifications to a new email address, please submit this form and we’ll look into this! Alternatively, you can share the old email address and the new email address to me, via DM, and I’ll be happy to help!

However, please note that expired certifications won’t be transferred. Here is the article about it: " Transfer Academy certifications to another email address ".

Thanks,
Bérangère

5

Hello,

I’m encountering a similar issue: all of my Academy work and certifications are tied to an email that I no longer have access to (the old email is also likely inactive at this point, and while I may be able to reach out to get it re-activated, I thought I’d reach out here first).

I’m submitting the form as well, but wanted to ask a couple of additional questions:

  1. Is it possible to transfer or otherwise access my course progress? I was partway through a few courses and would love to be able to pick up where I left off rather than starting over.
  2. Even for any certifications that have since expired, could I get visibility into which ones I earned, so I can renew them if needed?

Like others who’ve reached out about this, I’m happy to verify ownership however’s needed: screenshots, photo ID matching the name on the old account, or anything else that may be required.

Thank you!

6

Hey @MD and welcome, we are delighted to have you on the HubSpot Community! :raising_hands:

And thanks for submitting the form! To reply specifically to your questions:

  • Yes, if your progress is tied to an old email, you can transfer completed and in-progress HubSpot Academy certifications to a new email instead of starting over. I’d suggest going over these resources:
  • And you can view expired HubSpot Academy certifications. Here is where to find this information:

Go to HubSpot Academy from your account menu, then click “My Team”.
In the certifications area, review the summary and, if needed, click through to see more detail. You can also filter certification views by Active, Expired, or In Progress.

For renewal, you can take the course again before or after expiry, and after retaking the course and passing the exam, the certification becomes valid again.

Please note that expired certifications aren’t transferable, so we can’t promise those will be recoverable. You can check these articles for more information:

I hope this helps!
Bérangère