[URGENT] Duplicate profiles for HubSpot Academy, wrong email on Community account

Academy HubSpot Academy Support
1

Hi, I signed up for HubSpot back in 2017 with my personal email address to take certifications.

Many years later, I founded a business that had a business email address.

My HubSpot Academy user was tied to the personal email. It is now inside of my business’ “Team” in HubSpot - with all the certifications.
I also have this account for the community.

I can’t change my email address here for my community account - I want to keep my username and history, but need to change the email address to the business email.
And, I have 2 duplicate profiles in Academy - I need to have the certifications and history attached to the one with the business email address, not the old gmail address.

Can someone in Support please fix this on the back-end?

duplicate-profiles-in-Academy
duplicate-profiles-in-Academy1070×524 22.8 KB

HS-username-tied-to-wrong-email-for-me
HS-username-tied-to-wrong-email-for-me1666×944 122 KB

3

Hi there @carlyjcais,

Thank you for posting to the Community!

In order for us to update your email address on the community, we would first need you to create a new account with the correct email address. Once you do so, please let us know, and we can merge the profiles together, which will update the email address.

In terms of updating your email address for Academy certifications, can you please send me a DM with the old email address and the new desired email address?

Thank you.

Cassie, Community Manager