Dear HubSpot Support Team, I’m writing to request assistance with my HubSpot account, which has been suspended. My account is associated with the email address [email]. I’m a freelancer who uses the free version of HubSpot to send marketing emails to my clients. Earlier today, I was testing an email campaign by sending a test email to myself (email). In this test email, I attempted to hide the footer, which I understand may have triggered the suspension. I understand that I may have inadvertently violated HubSpot’s terms of service. I assure you that my intention was not to spam or misuse the platform. I’m willing to comply with HubSpot’s policies and guidelines to ensure my account is reinstated. Could you please review my account and consider reinstating it? I rely on HubSpot for my business operations, and this suspension is affecting my work. Thank you for your prompt attention to this matter. I look forward to hearing from you soon. Best regards, Majid Ali [email]
Hi @MAli30 and welcome, we are so glad to see you here!
Thank you for reaching out to the HubSpot Community!
I am sorry to hear that your account has been suspended.
I’d like to share these resources that might help:
- Recover your inactive HubSpot account
- Understand HubSpot’s content moderation policies
- Account suspension | Frequently Asked Questions
- Resolve an email sending suspension
If after reviewing these articles, you are still seeing the same behavior, I’d recommend submitting the form at the bottom of this article: “Log in to HubSpot” and help will be on the way.
I hope this helps!
Have a lovely day!
Best,
Bérangère