# Upload images to e-mails

**URL:** <https://community.hubspot.com/t/upload-images-to-e-mails/117034>\
**Category:** Email Marketing Tool\
**Tags:** free\
**Created:** [September 25, 2024, 12:24pm UTC](https://community.hubspot.com/t/upload-images-to-e-mails/117034 "2024-09-25T12:24:06Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![CMelegh](https://avatars.discourse-cdn.com/v4/letter/c/e68b1a/32.png) [@CMelegh](https://community.hubspot.com/u/CMelegh)\
**Post date:** [September 25, 2024, 12:24pm UTC](https://community.hubspot.com/t/upload-images-to-e-mails/117034/1 "2024-09-25T12:24:06Z")

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My problem is that I cant upload images to my e-mails.  
I got the following error message: Your file uploader has been suspended while we carry out some additional checks.  
Dont cant get the reason why is it suspended. I deleted the caches and tried in incognito, but the problem is still exists.  
Any idea?  
Thanks in advance!

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [September 25, 2024, 12:26pm UTC](https://community.hubspot.com/t/upload-images-to-e-mails/117034/2 "2024-09-25T12:26:01Z")

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Hi @CMelegh,

Unfortunately, it’s exactly as the notice states. The file manager is suspended while HubSpot performs additional checks – there isn’t anything you can do to work around this, expedite this or fix this. You’ll simply have to wait.

This page explains suspensions and has answers to frequently asked questions: [Account suspension | Frequently Asked Questions](https://knowledge.hubspot.com/account-management/account-suspension-faq)

Best regards!

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**Author:** ![CMelegh](https://avatars.discourse-cdn.com/v4/letter/c/e68b1a/32.png) [@CMelegh](https://community.hubspot.com/u/CMelegh)\
**Post date:** [September 25, 2024, 12:29pm UTC](https://community.hubspot.com/t/upload-images-to-e-mails/117034/3 "2024-09-25T12:29:37Z")

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Hey Karsten,  
thanks for your fast reply, but now I don’t have an uploaded image that can be checked, and also the problem has persisted for around a year. I just didn’t need the feature until now. So I think just waiting is not an option.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [September 25, 2024, 12:34pm UTC](https://community.hubspot.com/t/upload-images-to-e-mails/117034/4 "2024-09-25T12:34:09Z")

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@CommunityTeam could you double check what’s happening in @CMelegh’s portal?

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**Author:** ![CMelegh](https://avatars.discourse-cdn.com/v4/letter/c/e68b1a/32.png) [@CMelegh](https://community.hubspot.com/u/CMelegh)\
**Post date:** [September 25, 2024, 12:41pm UTC](https://community.hubspot.com/t/upload-images-to-e-mails/117034/5 "2024-09-25T12:41:25Z")

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I also see this and I am the only super admin of the organization.

 ![Screenshot 2024-09-25 at 14.39.57.png](https://d2qpr2jzcazej7.cloudfront.net/original/1X/19cfe55b24a83fbffaa53fcb1926a50178131307.png)

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**Author:** ![SConnely0](https://avatars.discourse-cdn.com/v4/letter/s/ecd19e/32.png) [@SConnely0](https://community.hubspot.com/u/SConnely0)\
**Post date:** [September 25, 2024, 2:19pm UTC](https://community.hubspot.com/t/upload-images-to-e-mails/117034/6 "2024-09-25T14:19:02Z")

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It could be a temporary issue on their end.