# Updating user properties using Segment calls not working **URL:** \ **Category:** APIs & Integrations\ **Tags:** events\ **Created:** [July 10, 2020, 9:22am UTC](https://community.hubspot.com/t/updating-user-properties-using-segment-calls-not-working/22702 "2020-07-10T09:22:22Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![wluczkanyn](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/wluczkanyn/32/22074_2.png) [@wluczkanyn](https://community.hubspot.com/u/wluczkanyn)\ **Post date:** [July 10, 2020, 9:22am UTC](https://community.hubspot.com/t/updating-user-properties-using-segment-calls-not-working/22702/1 "2020-07-10T09:22:22Z")
Hi guys, I have a problem regarding updating user properties in Hubspot by sending track calls from [Segment.com](http://Segment.com) (formerly [segment.io](http://segment.io)). The problem occurs with JavaScript source ([Analytics.js Source | Twilio](https://segment.com/docs/connections/sources/catalog/libraries/website/javascript/)). Previously, when we were sending track calls in this form: ```auto analytics.track('Test Event', { email: 'johndoe@example.com', test_property: '1' }); ``` Both events were appearing on a contact timeline and properties were updated. From some time I noticed that when we send such a call, events still appear on a contact timeline, but properties are not updated. Of course I’m sending identifies before doing a track call and also I checked that identifies still update contact properties correctly. Question is: Do you maybe know why track calls do not update contact properties correctly? Best, Wojciech ---
**Author:** ![WendyGoh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/wendygoh/32/42320_2.png) [@WendyGoh](https://community.hubspot.com/u/WendyGoh)\ **Post date:** [July 13, 2020, 7:17am UTC](https://community.hubspot.com/t/updating-user-properties-using-segment-calls-not-working/22702/2 "2020-07-13T07:17:18Z")
Hey @wluczkanyn, In order for me to further troubleshoot this, could you share with me the following: 1. Portal ID in question 2. Example contact in which the event appear but properties aren’t updated 3. Properties that you’d like to update ---
**Author:** ![wluczkanyn](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/wluczkanyn/32/22074_2.png) [@wluczkanyn](https://community.hubspot.com/u/wluczkanyn)\ **Post date:** [July 13, 2020, 8:08am UTC](https://community.hubspot.com/t/updating-user-properties-using-segment-calls-not-working/22702/3 "2020-07-13T08:08:41Z")
Hi @WendyGoh, Thanks for your reply. Portal ID is 2773967 My test account is [HubSpot](https://app.hubspot.com/contacts/2773967/contact/18608001/) There was an event “Voted For Marketplace” performed on this contact multiple times with property “marketplaces\_vote” which was not updated. Best, Wojciech ---
**Author:** ![WendyGoh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/wendygoh/32/42320_2.png) [@WendyGoh](https://community.hubspot.com/u/WendyGoh)\ **Post date:** [July 14, 2020, 2:27am UTC](https://community.hubspot.com/t/updating-user-properties-using-segment-calls-not-working/22702/4 "2020-07-14T02:27:38Z")
Hey @wluczkanyn, Thank you for sharing the details and I believe I may be able to shed some lights here. When looking to track an event using the [Events JavaScript API](https://legacydocs.hubspot.com/docs/methods/tracking_code_api/javascript_events_api), this API can only pass in two arguments: event ID and value. As such, this is likely why the property `marketplace_vote` wasn’t updated. If you’d like to update the `marketplace_vote` property, you would need to place the `marketplace_vote` property on the [Identify a visitor API](https://legacydocs.hubspot.com/docs/methods/tracking_code_api/identify_visitor). i.e. ![29197i8D3FA1F549385803.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/4/54a0952e76d7bccf59f39de7c4656e602e6ca622.jpeg) ---
**Author:** ![wluczkanyn](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/wluczkanyn/32/22074_2.png) [@wluczkanyn](https://community.hubspot.com/u/wluczkanyn)\ **Post date:** [July 14, 2020, 7:15am UTC](https://community.hubspot.com/t/updating-user-properties-using-segment-calls-not-working/22702/5 "2020-07-14T07:15:32Z")
Hey @WendyGoh, Thanks, that’s what I thought unfortunately. Do you maybe have idea why it worked for us a few monts ago? ---
**Author:** ![WendyGoh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/wendygoh/32/42320_2.png) [@WendyGoh](https://community.hubspot.com/u/WendyGoh)\ **Post date:** [July 15, 2020, 2:15am UTC](https://community.hubspot.com/t/updating-user-properties-using-segment-calls-not-working/22702/6 "2020-07-15T02:15:11Z")
Hey @wluczkanyn, That’s interesting. From what I have recall, the [Events JavaScript API](https://legacydocs.hubspot.com/docs/methods/tracking_code_api/javascript_events_api) has only ever accept both and id and value. I wouldn’t have except that it would be possible to pass a custom property. In this case, do you have an example contact in which the property was updated via the [Events JavaScript API](https://legacydocs.hubspot.com/docs/methods/tracking_code_api/javascript_events_api)? ---
**Author:** ![wluczkanyn](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/wluczkanyn/32/22074_2.png) [@wluczkanyn](https://community.hubspot.com/u/wluczkanyn)\ **Post date:** [July 16, 2020, 1:14pm UTC](https://community.hubspot.com/t/updating-user-properties-using-segment-calls-not-working/22702/7 "2020-07-16T13:14:21Z")
Hi, I’ve looked for an example, but I didn’t find any from some time, so I think you may have right or I’m just blind. Anyway, thanks a lot for your help, if I had any further issues with this I’ll follow up 🙂