Sorry if this is in the wrong area, I’ve spent the past two hours trying to find:
- In the Support section of the help panel, click Contact support.
No such “section” exists in my HubSpot. I have a paid subscription but cannot contact support.
My reason for wanting to contact them (other than I should be able to in the first place) is to change the logo which appears when I send a template to a customer. I have already updated in branding and I cannot find where this little logo is being populated from.
Any ideas on how I can contact support, or where I might be missing this logo default?
Hi @AndrewW,
When you’re logged into your HubSpot account, you should (at all times) be seeing a purple ‘Help’ button at the bottom right of your screen. Once you click it, it should show ‘Ask the community’, ‘View your support inbox’ and ‘Contact support’. Choose the latter and you can chat or email HubSpot.
If for some reason you’re not seeing this, you can try going through this page: https://help.hubspot.com/ (see screenshot below)
Click ‘email and chat’ should take you into your HubSpot account and open the support sidebar automatically. If that doesn’t work, could you verify that your Starter subscription is still active? (Click on the dropdown in the upper right of your portal, right next to your user account photo and select ‘Account & Billing’.)
Regarding your actual question, updating the default logo image for your templates is only possible in Professional and Enterprise plans, see here. However, while editing a marketing email in the drag and drop email editor, you can change the logo once and save the email as a template:
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(This will not change the favicon, shown for example on the tab of the web version of the email. Again, this is only available in Professional or Enterprise.)
Hope this helps!
