Updating certificate after name change?
Academy certificates pull the legal name on your HubSpot account profile, so update that first under Settings > Account Preferences (or your personal user settings), wait a few minutes, then reopen the certificate page and regenerate or download again. If the old name is still stuck, HubSpot Support can usually reissue it after a legal-name change ticket.
Hi @Liam and welcome, we are delighted to have you on the HubSpot Community!
And thanks @alinay for your help!
At the moment, I can see this name: “Liam n/a”. If you’d like to update the name on your certificate, here is how to proceed:
- Click your profile picture and select Profile & Preferences.
- Confirm that the First name and Last name fields contain the correct information.
- Save your changes. If needed, save them again to ensure they were applied.
- Log out of HubSpot, then log back in.
- Make sure you’re making these changes in the same HubSpot account you use to access Academy.
Then check your updated certificate:
- Click your account name in the top-right corner of HubSpot, then select HubSpot Academy.
- Open the My learning tab.
- In the left sidebar, select Completed.
- Find the relevant certification and click View certification.
Your updated name should now appear. If it doesn’t, wait a few minutes and refresh the page. You can also try opening the certificate in an incognito or private browsing window.
Here is the article if it helps: Manage your user profile and preferences
Let us know how it goes! And have a lovely day!
Bérangère