Hi @Shiran, thanks for sharing! That is correct--the system only updates the exchange rate property for open deals. If you’re using the automated exchange rate feature, once a deal closes, the system will capture the exchange rate that was in effect on the deal’s close date. No further updates will be made to the exchange rate after that; however, admins can edit the exchange rate property for any closed deals.
This was an intentional design, while still offering flexibility for admins to set the rate as they see fit after a deal closes. Here’s the section of the Knowledge Base article that addresses this:
Exchange rate property on deals
For deals using a currency other than the company currency, the Exchange rate property is calculated as follows:
- For open deals, HubSpot automatically updates the Exchange rate value based on the most recent exchange rate you’ve set for the currency, and the property cannot be manually edited.
- Once a deal is closed, the Exchange rate value will not be automatically updated based on your set exchange rate, historical exchange rates, currency code changes, or updates to the company currency. A closed deal’s Exchange rate will be set based on the exchange rate in effect at the time of closing. Moving forward, users with Super Admin permissions or the
multi-currency-writescope can manually update the Exchange rate value on individual deals or for multiple deals in bulk. The value can also be updated via workflows, integrations, or API calls that do not check for a user ID.