Update Ticket Status - A Customer Replies to an Email - Is it broken?

Hi @SKasinski,

Thank you for reaching out to the Community!

Could you tell us where you’ve created these pipeline automations?

If you’ve created a workflow, could you tell us which contact property you’ve selected as an enrollment trigger?

The more info, screenshots and details you can provide, the better the Community can assist.

Thanks,

Mia, Community team