# Update/Overwrite/Append Data Options for Contact Property Fields

**URL:** <https://community.hubspot.com/t/update-overwrite-append-data-options-for-contact-property-fields/788>\
**Category:** HubSpot Ideas\
**Tags:** forms, object\
**Created:** [January 20, 2017, 12:06pm UTC](https://community.hubspot.com/t/update-overwrite-append-data-options-for-contact-property-fields/788 "2017-01-20T12:06:14Z")\
**Posts on this page:** 1\
**Showing post:** 10

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**Author:** ![Alysha\_TW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/alysha_tw/32/99149_2.png) [@Alysha\_TW](https://community.hubspot.com/u/Alysha_TW)\
**Post date:** [April 5, 2022, 3:08pm UTC](https://community.hubspot.com/t/update-overwrite-append-data-options-for-contact-property-fields/788/10 "2022-04-05T15:08:46Z")

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Agreed, we need this. Tickets can come in multiples, so you need to be able to have the fields for one Ticket record to save on that ticket and for those same properties to populate on the new ticket. Zendesk has it. My clients are saying this gap does not meet industry expectations for Customer Service software.

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