Is there a way to update the email address and restart a bounced sequence? My scenario is that I will personalize the emails for each contact in my sequence. If the first email bounces and I have another email address I would like to simply update the email address and restart the sequence from the initial email. This will allow my personalization to be reused for that individual.
Hello @HHH, thank you for posting in our Community!
I want to share this knowledge base with more details on how to send emails to contacts that previously bounced
To our top experts @Josh @Ben_M any recommendations to @HHH ?
Thank you,
Pam
Thanks for the response @PamCotton . I am fairly familiar with how HubSpot handles contacts that have bounced. The problem I am trying to address is changing the email address for a bounced contact in a sequence. I don’t want to add the new email address and start over because I am unable to assign the personalized wording from the sequence for their bounced email. This essentailly forces rework as I have to add the same personaliztion to the sequence as I added for that same person’s bounced email when adding their other/revised email address to the sequence. I end up doing the same work twice and would rather just update the email on the sequence and kick it off to start again.
I have the identical question and have not been able to resolve the issue. For now, I always have to restart enrolling a new contact from scratch and go through all the necessary changes within an existing sequence. This is very time consuming. I would much rather appreciated being able to simply update the email address of the contact and restart the sequence with all the previously made changes.