The reporting factor in all of this isn’t clear either. Because you cannot add notes to a meeting, I have had reps log a call related to a meeting they held simply to capture the notes of the ‘meeting’. Doing this throws off the ‘number of times contacted’ because it will count both the call and meeting (which in this case is the same contact time). Obviously, all engagement reporting is off when this type of entry is being done. I would be a huge improvement to make this more intuitive for users.
It isn’t clear to the average rep that this duplication happens in reporting especially due to the Hubspot sales training not including the best practice approach for documenting engagements.