We use workflows to automate tasks for our sales team, but once they receive the task assignment they can still be pretty manual and unhelpful for the sales team.
A common example of this is when we prompt our sales team to do some discovery after a customer behaves a certain way during a workflow - for example, churning.
Once we assign the discovery task to the rep, they have to also then go to find the contact record and the right properties, out of our now huge property list. It would be great to automatically assign a prompt for someone to update a property, and have that linked or completable directly within the task.