# Unsubscribes Workflow

**URL:** <https://community.hubspot.com/t/unsubscribes-workflow/90959>\
**Category:** Lists, Lead Scoring & Workflows\
**Tags:** professional\
**Created:** [October 3, 2023, 9:23am UTC](https://community.hubspot.com/t/unsubscribes-workflow/90959 "2023-10-03T09:23:06Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![AvonKuhn](https://avatars.discourse-cdn.com/v4/letter/a/3bc359/32.png) [@AvonKuhn](https://community.hubspot.com/u/AvonKuhn)\
**Post date:** [October 3, 2023, 9:23am UTC](https://community.hubspot.com/t/unsubscribes-workflow/90959/1 "2023-10-03T09:23:06Z")

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Hi Community,

I would like to create a workflow that is triggered once a contact unsubscribes or their email bounces, then I would like to mark them as non-marketing contacts and add them to a list ‘unsubscribed’ and remove them from all other lists. Here comes the problem, for some reason I can only remove them from static lists but they may have been added to an active list. Would I maybe have to edit the filter of my active list?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [October 3, 2023, 9:25am UTC](https://community.hubspot.com/t/unsubscribes-workflow/90959/2 "2023-10-03T09:25:00Z")

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Hi @AvonKuhn,

Correct, active lists cannot be updated via workflow. You would have to update your list criteria to exclude contacts where “Unsubscribed from all email” = True and where “Email hard bounce reason” is known.

While you’re at it, I’d recommend excluding these contacts as well:

- Email is unknown
- Invalid email is true
- Email domain is any of [your competitor’s email domains]

Hope this helps!