unknown Hublet

Developer Support APIs & Integrations
1

Since 01/30/2024 we are receiving the following error for SOME but not all request from the same private app integration:

{"status":"error","message":"Hub 8804533 is unknown to this Hublet, but it appears to exist in Hublet eu1","correlationId":"296a9201-079c-4415-8a2f-ad8bd54083e3","correctHublet":"eu1"}

We did not change anything and the error happens rarely. But it is still an error we have do deal with, because it breaks some our workflows.

What is going on here?

I would like to provide a code snippet but then I cannot submit the form here. Very satisfying

Correct the highlighted errors and try again.

Thanks in advance.

2

Hey, @PNüser :waving_hand: Welcome to our community! I did a little research and found a handful of support tickets for the same issue. The common solution is to ask you to rotate your private app key and see if that resolves the error. Can you try that and report back here if the issue reappears after rotating your key, please?

Best,

Jaycee

3

@Jaycee_Lewis, this was the solution. We migrated from a na1 hublet to eu1 and the private app still had an API key, which had the na1 in the token. The migration guide Migrate account data to another regional data center does not mention this and even more confusing states:

Your private app will remain the same after the migration is complete.

I think an update would prevent people from running into the same problem in the future. Thanks in advance and have a great evening.
Best,
Patrick