Unique Code Not Working

Marketing & Content Hub Email Marketing Tool
1

Hi all,

We have recently ran an offer to a list of customers and have encountered an error we cannot track.

Email address and unique code uploaded in one file

New field added to contact record for ‘code’

Testing codes work with correct allocation to the email address

Customer has contacted us to say the defualt setting has populated in their email rather than offer code

When we test this email address the code populates correctly

Code is also assigned to their contact record

Any ideas?

thanks in advance

2

Hey @GHorrocks,

Thank you for posting in our Community!

Please, ensure that the format of the unique codes in your file matches the format expected by your system. Even small deviations, such as extra spaces or differing capitalization, can cause issues. Also, If you’re using dynamic content insertion based on the contact’s details, ensure that the code insertion logic is working as intended for all scenarios. It’s possible there could be edge cases not covered by your initial testing.

@TomM2, @Jigar_Thakker do you have any recommendations for @GHorrocks?

Thank you,

Pam