# Unintended delay to workflow completing

**URL:** <https://community.hubspot.com/t/unintended-delay-to-workflow-completing/62831>\
**Category:** Tips, Tricks & Best Practices\
**Tags:** professional\
**Created:** [August 11, 2022, 3:58pm UTC](https://community.hubspot.com/t/unintended-delay-to-workflow-completing/62831 "2022-08-11T15:58:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Mikey\_BT](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mikey_bt/32/34044_2.png) [@Mikey\_BT](https://community.hubspot.com/u/Mikey_BT)\
**Post date:** [August 11, 2022, 3:58pm UTC](https://community.hubspot.com/t/unintended-delay-to-workflow-completing/62831/1 "2022-08-11T15:58:05Z")

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Wll, hello community, you magnificent bunch of humans…I come to you with a query.

I’ve setup the ticketing hub through what I believe to be the best practice, with the hubspot project management team. One of the workflows created within the email inbox settings is "e-mail sent to customer changes status to \*\*waiting on customer\*\* for our team.

One or two of my agents have reported an unintended delay, sometimes of up to a half hour after sending an e-mail for this status to change for them.

For them, this normally happens when sending a resolution or update e-mail. Sometimes this will happen instantaneously, sometimes there’s a delay of five minutes, and once an agent will come back to their queue an hour or so later and find a ticket they’ve resolved in a waiting on contact state.

Is there a way I can check how often hubspot polls our support inbox, or how often it polls these workflows?

Is there any tool or setting that I may have missed that can assist?

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<div class="post-metadata">

**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\
**Post date:** [August 12, 2022, 4:37pm UTC](https://community.hubspot.com/t/unintended-delay-to-workflow-completing/62831/2 "2022-08-12T16:37:57Z")

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Hi [@Mikey\_BT](https://community.hubspot.com/t5/user/viewprofilepage/user-id/187727),

Thanks for reaching out to the Community! 🙂

I wanted to share the [Workflow API endpoint](https://legacydocs.hubspot.com/docs/methods/workflows/get_performance_statistics) that allows you to see the performance statistics of a workflow. Currently, this API is available for contact-based workflows. The [workflow details](https://knowledge.hubspot.com/workflows/understand-your-workflow-details-page) feature has action logs and a performance report.

You may also want to review [HubSpot’s Status](https://status.hubspot.com/) page to see if there was an incident when these delays occurred.

If your workflows continue to experience these delays, I would recommend connecting with [HubSpot Technical Support](http://help.hubspot.com/), as Support is included in your subscription. They will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.

All the best,

Kristen