Unenrolled because it was merged with another record

Marketing & Content Hub Lists, Lead Scoring & Workflows
1

Good day,

I’m not sure how to fix the issue of

  • Unenrolled because it was merged with another record

I have selected “YES” to “When two contacts are merged, should the newly created contact enroll…”

Why did it unenroll my customer?

Help!?

2

Hi @MCross7,

Did the merged record meet the workflow goal criteria, were they a member of a suppression list or did they not meet the enrollment criteria anymore?

Best regards

3

Yes, Okay, I see that the new email address is not part of any subscription type. Would that be the issue? thank you for your help!

4

Hi @MCross7,

If you workflow settings are set to unenroll contacts when they do not meet the enrollment criteria anymore, and if one enrollment criterion is the opt-in for a subscription type – then yes, this is very likely the cause.

Best regards!

5

That’s great! Thank you so much. That’s what it was! :slightly_smiling_face:

Now the next question - is it possible to enrol the merged contact mid-way through the workflow?

6

Hi @MCross7,

Not out of the box, no. You would have to create a branch at the beginning of the workflow, checking whether a contact has already experienced certain steps (e.g. received email 1, email #2 etc). If so, you would just the “Go to action” option workflow to jump further down, skipping earlier actions.

Best regards!

7

Fabulous!! Thank you so much for your help Karsten :slightly_smiling_face: