# Undo email send

**URL:** <https://community.hubspot.com/t/undo-email-send/24328>\
**Category:** HubSpot Ideas\
**Tags:** sales-email, conversations-inbox\
**Created:** [August 18, 2020, 4:52pm UTC](https://community.hubspot.com/t/undo-email-send/24328 "2020-08-18T16:52:55Z")\
**Posts on this page:** 20\
**Page:** 4

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**Author:** ![TEhr](https://avatars.discourse-cdn.com/v4/letter/t/e9c0ed/32.png) [@TEhr](https://community.hubspot.com/u/TEhr)\
**Post date:** [June 1, 2023, 8:26am UTC](https://community.hubspot.com/t/undo-email-send/24328/61 "2023-06-01T08:26:09Z")

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Please add this @hubspot

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**Author:** ![A-K-mem-AI](https://avatars.discourse-cdn.com/v4/letter/a/41988e/32.png) [@A-K-mem-AI](https://community.hubspot.com/u/A-K-mem-AI)\
**Post date:** [June 22, 2023, 9:17pm UTC](https://community.hubspot.com/t/undo-email-send/24328/62 "2023-06-22T21:17:04Z")

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Seriously, how is this not a thing yet?

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**Author:** ![SGrundy](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@SGrundy](https://community.hubspot.com/u/SGrundy)\
**Post date:** [September 21, 2023, 7:14am UTC](https://community.hubspot.com/t/undo-email-send/24328/63 "2023-09-21T07:14:59Z")

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I woud like the ability to drag an email back, UNDO SEND, when sending emails direct from HubSpot. At the moment this function is not available. I believe this is an important feature of emailing and being adle to stop an email can be a life saver sometimes.

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**Author:** ![CMakolandra](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cmakolandra/32/38459_2.png) [@CMakolandra](https://community.hubspot.com/u/CMakolandra)\
**Post date:** [September 26, 2023, 3:23pm UTC](https://community.hubspot.com/t/undo-email-send/24328/64 "2023-09-26T15:23:40Z")

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Yes, this would be a wonderful feature! We send a lot of sales promos to our existing customers and people make mistakes so it would be nice to unsend something!

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**Author:** ![ChetanSodhi9](https://avatars.discourse-cdn.com/v4/letter/c/7ba0ec/32.png) [@ChetanSodhi9](https://community.hubspot.com/u/ChetanSodhi9)\
**Post date:** [October 12, 2023, 7:48pm UTC](https://community.hubspot.com/t/undo-email-send/24328/65 "2023-10-12T19:48:37Z")

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Any progress on this request?

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**Author:** ![VChien](https://avatars.discourse-cdn.com/v4/letter/v/7bcc69/32.png) [@VChien](https://community.hubspot.com/u/VChien)\
**Post date:** [November 8, 2023, 2:32pm UTC](https://community.hubspot.com/t/undo-email-send/24328/66 "2023-11-08T14:32:44Z")

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**📌Kindly prioritize the development of the ‘unsend’/‘recall’ feature, as it is extremely helpful for our users. Thank you so much. 🙏 🤝**

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**Author:** ![AJones14](https://avatars.discourse-cdn.com/v4/letter/a/94ad74/32.png) [@AJones14](https://community.hubspot.com/u/AJones14)\
**Post date:** [November 10, 2023, 10:38pm UTC](https://community.hubspot.com/t/undo-email-send/24328/67 "2023-11-10T22:38:39Z")

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AGREED - Can this be a feature? Emails sent to internal team have accidentally gone to a client in the past and this is not good. And this is an easy mistake for new people to make as well.

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**Author:** ![OParkes](https://avatars.discourse-cdn.com/v4/letter/o/9f8e36/32.png) [@OParkes](https://community.hubspot.com/u/OParkes)\
**Post date:** [November 24, 2023, 1:46am UTC](https://community.hubspot.com/t/undo-email-send/24328/68 "2023-11-24T01:46:45Z")

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This is a standard feature in other CRMS for Support teams and is strongly requested please.

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**Author:** ![FPalmisano](https://avatars.discourse-cdn.com/v4/letter/f/db5fbb/32.png) [@FPalmisano](https://community.hubspot.com/u/FPalmisano)\
**Post date:** [December 1, 2023, 1:45pm UTC](https://community.hubspot.com/t/undo-email-send/24328/69 "2023-12-01T13:45:08Z")

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**Agree, this would be a really useful implementation!**

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**Author:** ![RPauna](https://avatars.discourse-cdn.com/v4/letter/r/9fc29f/32.png) [@RPauna](https://community.hubspot.com/u/RPauna)\
**Post date:** [December 4, 2023, 2:49pm UTC](https://community.hubspot.com/t/undo-email-send/24328/70 "2023-12-04T14:49:07Z")

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This would be a great idea. CUrrently hubspot has this function for marketing emails, however not for sales emails which is a shame

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**Author:** ![BSantos6](https://avatars.discourse-cdn.com/v4/letter/b/d26b3c/32.png) [@BSantos6](https://community.hubspot.com/u/BSantos6)\
**Post date:** [December 6, 2023, 6:37pm UTC](https://community.hubspot.com/t/undo-email-send/24328/71 "2023-12-06T18:37:44Z")

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PLEASE

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**Author:** ![kmoghaddam](https://avatars.discourse-cdn.com/v4/letter/k/90db22/32.png) [@kmoghaddam](https://community.hubspot.com/u/kmoghaddam)\
**Post date:** [December 29, 2023, 6:48pm UTC](https://community.hubspot.com/t/undo-email-send/24328/72 "2023-12-29T18:48:59Z")

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Yes, I need undo send. Thanks

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**Author:** ![JTamphya](https://avatars.discourse-cdn.com/v4/letter/j/d78d45/32.png) [@JTamphya](https://community.hubspot.com/u/JTamphya)\
**Post date:** [January 18, 2024, 7:59am UTC](https://community.hubspot.com/t/undo-email-send/24328/73 "2024-01-18T07:59:23Z")

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I’ve been waiting for so many years already.

Can’t we know what is the ranking of that option? 🙂

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**Author:** ![KKoval](https://avatars.discourse-cdn.com/v4/letter/k/a9a28c/32.png) [@KKoval](https://community.hubspot.com/u/KKoval)\
**Post date:** [January 18, 2024, 2:26pm UTC](https://community.hubspot.com/t/undo-email-send/24328/74 "2024-01-18T14:26:14Z")

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Agree!

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**Author:** ![JAlmonte16](https://avatars.discourse-cdn.com/v4/letter/j/a8b319/32.png) [@JAlmonte16](https://community.hubspot.com/u/JAlmonte16)\
**Post date:** [January 23, 2024, 10:22pm UTC](https://community.hubspot.com/t/undo-email-send/24328/75 "2024-01-23T22:22:58Z")

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Yes, undo send would be a much needed feature. Our team sends emails through HubSpot tickets. Sometimes we make a minor error and have to correct it with a follow-up email.

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**Author:** ![mannsuper07](https://avatars.discourse-cdn.com/v4/letter/m/9e8a1a/32.png) [@mannsuper07](https://community.hubspot.com/u/mannsuper07)\
**Post date:** [January 24, 2024, 11:19am UTC](https://community.hubspot.com/t/undo-email-send/24328/76 "2024-01-24T11:19:56Z")

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The lack of this feature has me sending emails in Gmail instead of Hubspot.  
I WANT TO STAY IN HUBSPOT to send emails…  
Please add this feature.  
Thank you!

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**Author:** ![JEaton39](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@JEaton39](https://community.hubspot.com/u/JEaton39)\
**Post date:** [February 6, 2024, 2:05pm UTC](https://community.hubspot.com/t/undo-email-send/24328/77 "2024-02-06T14:05:07Z")

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This would be so useful! It is so easy to accidentally write a message in the email tab instead of comments tab as they are so close together!

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**Author:** ![CSchulte5](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cschulte5/32/42107_2.png) [@CSchulte5](https://community.hubspot.com/u/CSchulte5)\
**Post date:** [February 7, 2024, 6:05pm UTC](https://community.hubspot.com/t/undo-email-send/24328/78 "2024-02-07T18:05:31Z")

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In Gmail there is a feature to delay emails from sending if you want to hit the undo button and edit items before they are sent. This feature would be highly valuable within Hubspot both on Contact pages and in the inbox and could be edited on a personal user level for the duration or if the feature is active.

Additionally, if the verbiage “see attached” is in the message, Gmail asks “did you mean to attach a document” before allowing you to send to help with forgetting to include attachments. This feature would also be helpful.

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**Author:** ![OPanjwani](https://avatars.discourse-cdn.com/v4/letter/o/439d5e/32.png) [@OPanjwani](https://community.hubspot.com/u/OPanjwani)\
**Post date:** [February 19, 2024, 2:59pm UTC](https://community.hubspot.com/t/undo-email-send/24328/79 "2024-02-19T14:59:39Z")

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I totally agree, sometimes there could be mistakes and we should have that capability to unsend or recall sent emails and correct our mistakes.

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**Author:** ![SZhang0](https://avatars.discourse-cdn.com/v4/letter/s/54ee81/32.png) [@SZhang0](https://community.hubspot.com/u/SZhang0)\
**Post date:** [March 25, 2024, 9:09pm UTC](https://community.hubspot.com/t/undo-email-send/24328/80 "2024-03-25T21:09:04Z")

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totally. it will be amazing to have this function

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