Hi HubSpot Support Team,
We’ve noticed that when a ticket status is changed by mistake and we immediately click “Undo” from the pop up notification, the status change is still recorded in the ticket activity timeline.
From a workflow perspective, this is a bit frustrating, as the action was reversed straight away and didn’t actually reflect a true status change, yet it remains visible in the activity history.
Is there any way to prevent or hide these “undone” status changes from being recorded in the ticket activities? Ideally, if an action is undone, it wouldn’t appear in the activity log at all.
Appreciate your guidance on whether this can be adjusted.
Thank you,
Rami